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Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
118
Konsumentenverhalten
118
Customer satisfaction
111
Kundenzufriedenheit
111
Dienstleistungsqualität
99
Service quality
99
Customer service
39
Kundenservice
39
Dienstleistungssektor
32
Service industry
32
Customer integration
30
Kundenintegration
30
Dienstleistungsmarketing
25
Lieferantenmanagement
25
Services
25
Services marketing
25
Supplier relationship management
25
Customer experience
23
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21
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21
Beschwerdemanagement
19
Betriebliche Wertschöpfung
19
Complaint management
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Value creation
19
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Social web
18
Customer engagement
17
Satisfaction
16
Arbeitszufriedenheit
15
Confidence
15
Einzelhandel
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Job satisfaction
15
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Vertrauen
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The journal of services marketing
Industrial marketing management : the international journal for industrial and high-tech firms
1,380
Journal of business research : JBR
1,020
Journal of retailing and consumer services
636
SpringerLink / Bücher
614
International journal of production economics
524
The journal of business & industrial marketing
506
IMF Working Papers
463
International journal of production research
409
International journal of hospitality management
319
European journal of operational research : EJOR
303
Gabler Edition Wissenschaft
257
NBER working paper series
257
Working paper / National Bureau of Economic Research, Inc.
257
Discussion paper series / IZA
238
Management science : journal of the Institute for Operations Research and the Management Sciences
223
The service industries journal
222
Journal of business-to-business marketing
209
NBER Working Paper
208
Journal of the Academy of Marketing Science
206
IMF Staff Country Reports
201
Europäische Hochschulschriften / 5
196
Technological forecasting & social change : an international journal
191
Discussion paper / Centre for Economic Policy Research
189
Journal of strategic marketing
189
Journal of marketing
178
Journal of purchasing and supply management
169
Journal of economic behavior & organization : JEBO
156
Journal of business ethics : JOBE
153
CESifo working papers
152
International journal of electronic customer relationship management : IJECRM
152
Tourism management : research, policies, practice
152
Springer eBook Collection / Business and Economics
144
Research policy : policy, management and economic studies of science, technology and innovation
135
Asia Pacific journal of marketing and logistics
131
Cogent business & management
131
International journal of contemporary hospitality management
131
International journal of technology management : IJTM
130
Journal of service research : JSR
130
Journal of travel and tourism marketing
130
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ECONIS (ZBW)
240
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1
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1
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
2
B2B services : linking service loyalty and brand equity
Rauyruen, Papassapa
;
Miller, Kenneth E.
;
Groth, Markus
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 175-186
Persistent link: https://www.econbiz.de/10009525757
Saved in:
3
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
4
Strategic B2B customer experience management : the importance of outcomes-based measures
Zolkiewski, Judy
;
Story, Victoria
;
Burton, Jamie
;
Chan, Paul
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 172-184
Persistent link: https://www.econbiz.de/10011654708
Saved in:
5
Revitalizing
relationship
marketing
Sheth, Jagdish N.
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 6-10
Persistent link: https://www.econbiz.de/10011615581
Saved in:
6
Relationality in the service logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
Saved in:
7
From
relationship
marketing to total
relationship
marketing and beyond
Gummesson, Evert
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 16-19
Persistent link: https://www.econbiz.de/10011615616
Saved in:
8
Toward service recovery strategies : the role of consumer-organization
relationship
norms
Hur, Jungyun
;
Jang, Soocheong
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
Saved in:
9
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
10
Service quality, trust, commitment and service differentiation in business relationships
Chenet, Pierre
;
Dagger, Tracey S.
;
O'Sullivan, Don
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 335-346
Persistent link: https://www.econbiz.de/10008653371
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