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Boycott or buycott? : internal...
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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
116
Relationship marketing
116
Dienstleistungsqualität
106
Service quality
106
Customer satisfaction
101
Kundenzufriedenheit
101
Customer service
35
Kundenservice
35
Emotion
31
Dienstleistungssektor
29
Service industry
29
Customer experience
21
Einzelhandel
21
Retail trade
21
Beschwerdemanagement
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Complaint management
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Viral marketing
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Virales Marketing
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Online retailing
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Online-Handel
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Satisfaction
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Services
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Social Web
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Markenführung
16
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14
Customer integration
14
Kundenintegration
14
Servicescape
13
Brand image
12
Corporate Social Responsibility
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The journal of services marketing
Journal of business research : JBR
2,005
Journal of retailing and consumer services
1,935
International journal of consumer studies
768
International journal of hospitality management
730
Psychology & marketing
661
Journal of consumer research : JCR ; an interdisciplinary bimonthly
582
NBER working paper series
545
Working paper / National Bureau of Economic Research, Inc.
462
NBER Working Paper
412
The journal of product & brand management
394
Asia Pacific journal of marketing and logistics
392
European Journal of Marketing
384
Journal of Consumer Marketing
378
SpringerLink / Bücher
359
European journal of marketing : EJM
357
The journal of brand management : an international journal
356
Journal of marketing research : JMR
344
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Management science : journal of the Institute for Operations Research and the Management Sciences
330
Journal of international consumer marketing
322
Journal of travel and tourism marketing
318
Journal of marketing management : MM
308
Journal of retailing
303
Cogent business & management
298
Tourism management : research, policies, practice
297
Journal of marketing communications
296
Marketing letters : a journal of research in marketing
296
Journal of consumer behaviour : an international research review
295
International journal of retail & distribution management
292
Journal of fashion marketing and management
292
Journal of marketing
291
The international review of retail, distribution and consumer research
290
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
289
The journal of consumer marketing
287
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
275
Journal of business ethics : JOBE
269
Journal of the Academy of Marketing Science
267
International journal of contemporary hospitality management
266
Technological forecasting & social change : an international journal
264
International Journal of Retail & Distribution Management
262
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ECONIS (ZBW)
260
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1
Predicting negative consumer reactions to services offshoring
Thelen, Shawn T.
;
Shapiro, Terri
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 181-193
Persistent link: https://www.econbiz.de/10009568245
Saved in:
2
On the effectiveness of consumer boycotts organized through the internet : the market model
Koku, Paul Sergius
- In:
The journal of services marketing
26
(
2012
)
1
,
pp. 20-26
Persistent link: https://www.econbiz.de/10009519757
Saved in:
3
Four-mode channel interactivity concept and channel preferences
Florenthal, Bela
;
Shoham, Aviv
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 29-41
Persistent link: https://www.econbiz.de/10003953404
Saved in:
4
An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Gounaris, Spiros
;
Dimitriadis, Sergios
;
Stathakopoulos, …
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 142-156
Persistent link: https://www.econbiz.de/10003990884
Saved in:
5
The impact of congruence in cause marketing campaigns for service firms
Roy, Donald P.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 255-263
Persistent link: https://www.econbiz.de/10003990937
Saved in:
6
The dark side of customer service
Harris, Lloyd C.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008738384
Saved in:
7
Service brand equity and employee brand commitment
Kimpakorn, Narumon
;
Tocquer, Gerard
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 378-388
Persistent link: https://www.econbiz.de/10008653367
Saved in:
8
The interactive effect of Gestalt situations and arousal seeking tendency on customers' emotional responses: matching color and music to specific servicescapes
Lin, Ingrid Y.
- In:
The journal of services marketing
24
(
2010
)
4
,
pp. 294-304
Persistent link: https://www.econbiz.de/10008653375
Saved in:
9
Customer satisfaction and business performance : a firm-level analysis
Williams, Hilary P.
;
Naumann, Earl
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 20-32
Persistent link: https://www.econbiz.de/10009009738
Saved in:
10
Push, scream, or leave : how do consumers cope with crowded retail stores?
Whiting, Anita
- In:
The journal of services marketing
23
(
2009
)
7
,
pp. 487-495
Persistent link: https://www.econbiz.de/10009525707
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