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~isPartOf:"The journal of services marketing"
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Service quality
210
Dienstleistungsqualität
209
Customer satisfaction
191
Kundenzufriedenheit
191
Consumer behaviour
144
Konsumentenverhalten
144
Beziehungsmarketing
140
Relationship marketing
140
Customer service
62
Kundenservice
62
Dienstleistungssektor
47
Service industry
47
Beschwerdemanagement
35
Complaint management
35
Services
30
Dienstleistung
28
Satisfaction
25
Customer experience
23
Brand image
22
Markenimage
22
Einzelhandel
21
Emotion
21
Retail trade
21
USA
21
United States
21
Arbeitszufriedenheit
19
Job satisfaction
19
Brand management
17
Markenführung
17
Customer integration
15
Kundenintegration
15
Service encounter
15
Dienstleistungsmarketing
13
Services marketing
13
Viral marketing
13
Virales Marketing
13
Betriebliche Wertschöpfung
12
Loyalty
12
Online retailing
12
Online-Handel
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English
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Sharma, Piyush
9
Klaus, Philipp
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Collier, Joel E.
5
Mattila, Anna S.
5
O'Cass, Aron
5
Barnes, Donald C.
4
Luk, Sherriff T. K.
4
McColl-Kennedy, Janet R.
4
Carlson, Jamie
3
Gounaris, Spiros
3
Harris, Lloyd C.
3
Hollebeek, Linda D.
3
Holloway, Betsy Bugg
3
Huang, Min-Hsin
3
Palmer, Adrian
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Ashill, Nicholas J.
2
Babakus, Emin
2
Bang, Nguyen
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Boukis, Achilleas
2
Brady, Michael K.
2
Bruce, Helen L.
2
Chan, Anthony
2
Chen, Ivy S. N.
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Cheng, Zhao-Hong
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Choi, Beom Joon
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Coughlan, Joseph
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Cronin, J. J.
2
Daunt, Kate L.
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2
Edvardsson, Bo
2
Finsterwalder, Jörg
2
Furrer, Olivier
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The journal of services marketing
Tourism management : research, policies, practice
1,450
Journal of business research : JBR
945
Tourism economics : the business and finance of tourism and recreation
907
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
858
Journal of retailing and consumer services
786
Journal of travel and tourism marketing
710
International journal of hospitality management
690
Tourism management perspectives : TMP
643
Tourism analysis : an interdisciplinary tourism & hospitality journal
489
The service industries journal
428
International journal of contemporary hospitality management
371
The journal of brand management : an international journal
359
International Journal of Contemporary Hospitality Management
351
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
325
The journal of product & brand management
324
Journal of hospitality marketing & management
322
Tourism planning & development
320
Journal of Services Marketing
291
SpringerLink / Bücher
277
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
276
Annals of tourism research : ATR ; a social sciences journal
251
Psychology & marketing
231
Journal of air transport management
225
Asia Pacific journal of marketing and logistics
222
Cogent business & management
221
Worldwide Hospitality and Tourism Themes
213
NBER working paper series
199
Working paper / National Bureau of Economic Research, Inc.
195
European journal of marketing : EJM
194
Journal of vacation marketing : an international journal
189
European Journal of Marketing
180
Services marketing quarterly
179
Industrial marketing management : the international journal for industrial and high-tech firms
178
NBER Working Paper
178
Auditing : a journal of practice & theory
176
Tourism review
174
Service business
165
Journal of destination marketing & management
161
International Journal of Culture, Tourism and Hospitality Research
157
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ECONIS (ZBW)
288
Showing
1
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10
of
288
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date (oldest first)
1
The impact of eudaimonic well-being on experience and loyalty : a
tourism
context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
2
The effects of service on multichannel retailers' brand equity
White, Ryan C.
;
Joseph-Mathews, Sacha
;
Voorhees, Clay M.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
Saved in:
3
Investigating brand equity of third-party service providers
Grant, David B.
;
Juntunen, Jouni
;
Juga, Jari
;
Juntunen, Mari
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 214-222
Persistent link: https://www.econbiz.de/10010391432
Saved in:
4
Promoting customers' involvement with service brands : evidence from coffee shop customers
Kim, Soon-Ho
;
Lee, Seonjeong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 733-744
Persistent link: https://www.econbiz.de/10011801521
Saved in:
5
Improving service brand personality with augmented reality marketing
Plotkina, Daria
;
Dinsmore, John
;
Racat, Margot
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 781-799
Persistent link: https://www.econbiz.de/10013407600
Saved in:
6
Service inclusion for tourists with disabilities : scale development and validation
Awan, Maheen Iqbal
;
Shamim, Amjad
;
Saleem, Muhammad Shoaib
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 977-990
Persistent link: https://www.econbiz.de/10013407632
Saved in:
7
To purchase or not to purchase US products : role of religiosity, animosity, and ethno-centrism among Malaysian consumers
Ahmed, Zafar U.
;
Rosdin Anang
;
Md. Nor Othman
; …
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 551-563
Persistent link: https://www.econbiz.de/10010231173
Saved in:
8
Re-examining the effect of service recovery : the moderating role of brand equity
Huang, Min-Hsin
- In:
The journal of services marketing
25
(
2011
)
7
,
pp. 509-516
Persistent link: https://www.econbiz.de/10009387523
Saved in:
9
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
10
Service brand equity and employee brand commitment
Kimpakorn, Narumon
;
Tocquer, Gerard
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 378-388
Persistent link: https://www.econbiz.de/10008653367
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