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Beziehungsmarketing
225
Relationship marketing
225
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
158
Service quality
158
Consumer behaviour
155
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59
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59
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48
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30
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Customer experience
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Value creation
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The journal of services marketing
Journal of business research : JBR
1,177
SpringerLink / Bücher
1,162
Journal of retailing and consumer services
765
Industrial marketing management : the international journal for industrial and high-tech firms
612
International journal of hospitality management
551
Springer eBook Collection
351
The service industries journal
332
Strategic management journal
314
Gabler Edition Wissenschaft
280
Technological forecasting & social change : an international journal
267
Journal of strategic marketing
257
The journal of business & industrial marketing
256
Tourism management : research, policies, practice
252
Journal of the Academy of Marketing Science
237
International journal of contemporary hospitality management
234
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
Journal of travel and tourism marketing
227
Europäische Hochschulschriften / 5
225
Journal of hospitality marketing & management
215
Cogent business & management
214
Harvard business review : HBR
213
Long range planning : LRP ; international journal of strategic management
206
Harvard-Business-Manager : das Wissen der Besten
204
Springer eBook Collection / Business and Economics
188
Business horizons
184
International journal of production economics
178
Management decision : MD
176
International journal of electronic customer relationship management : IJECRM
173
Journal of business ethics : JOBE
170
Journal of service research : JSR
168
Asia Pacific journal of marketing and logistics
163
Journal of marketing
160
Journal of business strategy
158
European journal of marketing : EJM
155
Research
151
Strategy & leadership : a publication of Strategic Leadership Forum
151
Services marketing quarterly
150
Psychology & marketing
149
International journal of business information systems : IJBIS
148
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ECONIS (ZBW)
311
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1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
3
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
4
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
5
Leading to customer loyalty : a daily test of the service-profit chain
Myrden, Susan E.
;
Kelloway, E. Kevin
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 585-598
Persistent link: https://www.econbiz.de/10011418372
Saved in:
6
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
7
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
8
How does customer orientation influence authentic emotional display?
Huang, Yu-Shan
;
Brown, Tom
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 316-326
Persistent link: https://www.econbiz.de/10011524406
Saved in:
9
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
10
Service recovery for moderate and high involvement services
Bambauer-Sachse, Silke
;
Rabeson, Landisoa Eunorphie
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 331-343
Persistent link: https://www.econbiz.de/10011387765
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