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~isPartOf:"The journal of services marketing"
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Customer satisfaction
191
Kundenzufriedenheit
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Dienstleistungsqualität
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Beziehungsmarketing
108
Relationship marketing
108
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Sharma, Piyush
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The journal of services marketing
IZA Discussion Papers
803
MPRA Paper
739
Economics Papers from University Paris Dauphine
672
Discussion paper series / IZA
657
European journal of operational research : EJOR
647
IZA Discussion Paper
548
International journal of production economics
513
Journal of retailing and consumer services
482
Journal of business research : JBR
448
Journal of marketing research : JMR
446
International journal of production research
435
CESifo Working Paper
404
International journal of hospitality management
363
CESifo working papers
351
Management science : journal of the Institute for Operations Research and the Management Sciences
278
Journal of marketing
230
SOEPpapers on Multidisciplinary Panel Data Research
214
ERIM Report Series Research in Management
195
NBER working paper series
193
Journal of economic theory
188
SpringerLink / Bücher
188
CESifo Working Paper Series
185
Journal of mathematical economics
184
The service industries journal
184
Working Paper
177
Tourism management : research, policies, practice
174
Economics letters
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of travel and tourism marketing
170
Computers & operations research : and their applications to problems of world concern ; an international journal
157
Journal of hospitality marketing & management
157
Overseas business reports : OBR
155
LSE Research Online Documents on Economics
154
Journal of the Academy of Marketing Science
153
Journal of economic behavior & organization : JEBO
149
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
149
Annals of Faculty of Economics
148
Ovidius University Annals, Economic Sciences Series
145
Omega : the international journal of management science
144
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ECONIS (ZBW)
191
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191
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1
The consumer's perspective on evaluating products : service is the key
Oliver, Jason
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 200-210
Persistent link: https://www.econbiz.de/10011309000
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
4
How a customer participates matters : "I am producing" versus "I am designing"
Dong, Beibei
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 498-510
Persistent link: https://www.econbiz.de/10011418354
Saved in:
5
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
6
Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa
;
Proudfoot, Judy
;
Drennan, Judy
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
Saved in:
7
Leading to customer loyalty : a daily test of the service-profit chain
Myrden, Susan E.
;
Kelloway, E. Kevin
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 585-598
Persistent link: https://www.econbiz.de/10011418372
Saved in:
8
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
9
Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.
;
Arteaga-Moreno, Francisco
;
Del …
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
Saved in:
10
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
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