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Consumer behaviour
259
Konsumentenverhalten
259
Beziehungsmarketing
225
Relationship marketing
225
Customer satisfaction
148
Kundenzufriedenheit
148
Dienstleistungsqualität
146
Service quality
146
Customer service
55
Kundenservice
55
Dienstleistungssektor
45
Service industry
45
Emotion
38
Customer integration
33
Kundenintegration
33
Services
32
USA
32
United States
32
Dienstleistungsmarketing
29
Services marketing
29
Dienstleistung
28
Beschwerdemanagement
27
Complaint management
27
Customer experience
25
Viral marketing
25
Virales Marketing
25
Einzelhandel
24
Retail trade
24
Social Web
24
Social web
24
Satisfaction
22
Brand management
21
Markenführung
21
Betriebliche Wertschöpfung
20
Online retailing
20
Online-Handel
20
Value creation
20
Lieferantenmanagement
19
Supplier relationship management
19
Customer engagement
18
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Mattila, Anna S.
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Sharma, Piyush
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Harris, Lloyd C.
6
Klaus, Philipp
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Daunt, Kate L.
4
Hollebeek, Linda D.
4
Rosenbaum, Mark
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Aksoy, Lerzan
3
Alkire, Linda
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Collier, Joel E.
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Dagger, Tracey S.
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Gil Saura, Irene
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Gruber, Thorsten
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Grönroos, Christian
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Heinonen, Kristina
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Holloway, Betsy Bugg
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Jang, Soocheong
3
Neale, Larry
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Poddar, Amit
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Seger-Guttmann, Tali
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Barnes, Donald C.
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Cronin, J. J.
2
Das, Gopal
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The journal of services marketing
Journal of business research : JBR
2,398
Journal of retailing and consumer services
2,075
International journal of hospitality management
883
International journal of consumer studies
772
Psychology & marketing
706
Journal of consumer research : JCR ; an interdisciplinary bimonthly
626
SpringerLink / Bücher
597
NBER working paper series
596
Working paper / National Bureau of Economic Research, Inc.
528
Industrial marketing management : the international journal for industrial and high-tech firms
486
European Journal of Marketing
477
NBER Working Paper
453
Asia Pacific journal of marketing and logistics
431
The journal of product & brand management
413
European journal of marketing : EJM
398
Journal of business ethics : JOBE
398
Journal of Consumer Marketing
397
The journal of brand management : an international journal
386
Journal of marketing research : JMR
383
Tourism management : research, policies, practice
377
Management science : journal of the Institute for Operations Research and the Management Sciences
372
Journal of travel and tourism marketing
371
Journal of marketing
367
Journal of marketing management : MM
366
Journal of the Academy of Marketing Science
365
Cogent business & management
361
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
357
Journal of retailing
344
International journal of contemporary hospitality management
334
Journal of international consumer marketing
330
The service industries journal
328
Discussion paper series / IZA
325
Journal of economic psychology : research in economic psychology and behavioral economics
324
Marketing letters : a journal of research in marketing
324
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
322
Journal of marketing communications
316
International journal of retail & distribution management
312
The international review of retail, distribution and consumer research
309
Journal of consumer behaviour : an international research review
303
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ECONIS (ZBW)
372
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372
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1
Does status demotion in hierarchical loyalty programs foster relationship fading?
Banik, Shanta
;
Rabbanee, Fazlul K.
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1087-1102
Persistent link: https://www.econbiz.de/10014333597
Saved in:
2
Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior
Yan, Hongmin
;
Solnet, David
;
Okimoto, Tyler G.
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 927-943
Persistent link: https://www.econbiz.de/10014333407
Saved in:
3
Service inclusion : the role of disability identity in retail
Dodds, Sarah
;
Palakshappa, Nitha
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
Saved in:
4
Does "true" personal or service loyalty last? : a longitudinal study
Bove, Liliana L.
;
Johnson, Lester W.
- In:
The journal of services marketing
23
(
2009
)
3
,
pp. 187-194
Persistent link: https://www.econbiz.de/10009525754
Saved in:
5
Customer delight and work engagement
Barnes, Donald C.
;
Collier, Joel E.
;
Robinson, Stacey
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 380-390
Persistent link: https://www.econbiz.de/10010419905
Saved in:
6
LGBTQ and religious identity conflict in service settings
Minton, Elizabeth A.
;
Cabano, Frank
;
Gardner, Meryl P.
; …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 351-361
Persistent link: https://www.econbiz.de/10011742694
Saved in:
7
Employee, branch, and brand switching : the role of linguistic choice, use and adaptation
Zolfagharian, Mohammadali
;
Hasan, Fuad
;
Iyer, Pramod
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 452-470
Persistent link: https://www.econbiz.de/10011742747
Saved in:
8
Linking the hierarchical service quality model to customer satisfaction and loyalty
Leisen Pollack, Birgit
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 42-50
Persistent link: https://www.econbiz.de/10009525774
Saved in:
9
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
10
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
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