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~isPartOf:"The service industries journal"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Kundenzufriedenheit"
~subject:"Schätzung"
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The impact of quality manageme...
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Kundenzufriedenheit
Schätzung
Hotel industry
342
Hotellerie
342
Hospitality industry
111
Gastgewerbe
110
Dienstleistungsqualität
99
Service quality
99
Hospital
75
Krankenhaus
75
Tourism industry
70
Tourismuswirtschaft
70
Customer satisfaction
63
Consumer behaviour
52
Konsumentenverhalten
52
Tourism
51
Tourismus
47
Quality management
43
Qualitätsmanagement
42
Spain
40
Spanien
40
Arbeitszufriedenheit
38
Beziehungsmarketing
38
Job satisfaction
38
Relationship marketing
38
Firm performance
34
Taiwan
34
Unternehmenserfolg
34
Tourism employees
30
Tourismusberufe
30
Hospitality
28
Performance measurement
28
Performance-Messung
28
Hotels
27
Hotel
26
Holiday behaviour
25
Urlaubsverhalten
25
Arbeitsverhalten
24
Work behaviour
24
Viral marketing
22
Virales Marketing
22
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41
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Article
71
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71
Aufsatz in Zeitschrift
71
Case study
3
Fallstudie
3
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English
71
Author
All
Chen, Li-Fei
2
Ghazali Musa
2
Han, Heesup
2
Hitchcock, Michael
2
Hu, Feng
2
Lai, Ivan K. W.
2
Lee, Jin-soo
2
Liu, Yong
2
Matzler, Kurt
2
Radojevic, Tijana
2
Sedigheh Moghavvemi
2
Stanic, Nenad
2
Stanisic, Nemanja
2
Su, Chao-Ton
2
Teichert, Thorsten
2
Adongo, Raymond
1
Agyeiwaah, Elizabeth
1
Akron, Sagi
1
Albayrak, Tahir
1
Balbastre-Benavent, Francisco
1
Baum, Tom
1
Berenguer Contrí, Gloria
1
Bi, Jian-Wu
1
Bose, Indranil
1
Boukis, Achilleas
1
Bradley, Graham L.
1
Caber, Meltem
1
Canet-Giner, M. Teresa
1
Chandy, Jacob John Chiremel
1
Che Ruhana Isa
1
Chen, Ching-fu
1
Chen, Hsi-Tien
1
Chen, Jih-kuang
1
Chen, Kuan-yu
1
Chen, Li-fei
1
Chen, Shuixia
1
Chen, Szu-Chi
1
Cheng, Mingming
1
Choy, Yoon Leng
1
Cole, Shu Tian
1
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The service industries journal
Tourism management : research, policies, practice
International journal of hospitality management
176
Discussion paper series / IZA
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
73
International journal of contemporary hospitality management
71
Journal of hospitality marketing & management
60
Working paper / National Bureau of Economic Research, Inc.
59
International journal of productivity and quality management : IJPQM
51
NBER working paper series
45
IZA Discussion Papers
43
NBER Working Paper
43
Journal of travel and tourism marketing
41
The TQM journal : the international review of organizational improvement
36
IZA Discussion Paper
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Applied economics
30
Total quality management & business excellence
27
International journal of quality & reliability management
25
Journal of retailing and consumer services
24
Quality management journal : QMJ
21
Discussion paper
20
CESifo working papers
19
Discussion paper / Centre for Economic Policy Research
19
Health marketing quarterly
19
International journal of quality and service sciences
19
Health care management review : HCM review
18
International journal of services and operations management
18
International journal of services, economics and management
18
Journal of business research : JBR
16
The American economic review
16
The journal of services marketing
16
Tourism management perspectives : TMP
15
International journal of services and operations management : IJSOM
14
Journal of hospitality and tourism insights
14
Working paper
14
Managing service quality : MSQ ; an international journal
13
Tourism economics : the business and finance of tourism and recreation
13
Applied economics letters
12
Cogent business & management
12
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ECONIS (ZBW)
71
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1
Ensuring positive feedback : factors that influence customer satisfaction in the contemporary hospitality industry
Radojevic, Tijana
;
Stanisic, Nemanja
;
Stanic, Nenad
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 13-21
Persistent link: https://www.econbiz.de/10011414859
Saved in:
2
Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas
;
Karantinou, Kalipso
;
Koritos, Christos
; …
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
Saved in:
3
A meta-analysis of antecedents of pro-environmental behavioral intention of tourists and hospitality consumers
Lin, Mao-Tang
;
Zhu, Dan
;
Liu, Claire
;
Kim, Peter Beomcheol
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013366088
Saved in:
4
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
5
A comparison of service
quality
attributes for stand-alone and resort-based luxury
hotels
in Macau : 3-dimensional importance-performance analysis
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
55
(
2016
),
pp. 139-159
Persistent link: https://www.econbiz.de/10011496308
Saved in:
6
An online reviews-driven method for the prioritization of improvements in hotel services
Zhang, Chenxi
;
Xu, Zeshui
;
Gou, Xunjie
;
Chen, Shuixia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648426
Saved in:
7
Make a customer, not a sale : tourist satisfaction in Hong Kong
Agyeiwaah, Elizabeth
;
Adongo, Raymond
;
Dimache, Alexandru
; …
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 68-79
Persistent link: https://www.econbiz.de/10011555494
Saved in:
8
Service
quality
and the training of employees : the mediating role of organizational commitment
Dhar, Rajib Lochan
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 419-430
Persistent link: https://www.econbiz.de/10010486210
Saved in:
9
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
10
Plastic loyalty : investigating loyalty card programs for a Finnish hotel chain
Pesonen, Juho
;
Komppula, Raija
;
Murphy, Jamie
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 115-122
Persistent link: https://www.econbiz.de/10012004907
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