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~isPartOf:"The service industries journal"
~subject:"Dienstleistungsqualität"
~subject:"Kundenzufriedenheit"
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Dienstleistungsqualität
Kundenzufriedenheit
Consumer behaviour
197
Konsumentenverhalten
196
Beziehungsmarketing
64
Relationship marketing
64
Service quality
63
Customer satisfaction
51
Emotion
24
Brand management
22
Markenführung
22
Brand image
20
Markenimage
20
Confidence
15
Dienstleistungssektor
15
Online retailing
15
Online-Handel
15
Service industry
15
Vertrauen
15
Einzelhandel
13
Internet marketing
13
Online-Marketing
13
Retail trade
13
customer satisfaction
13
Customer integration
12
Kundenintegration
12
E-commerce
11
Electronic Commerce
11
Taiwan
11
Brand
10
Innovation adoption
10
Innovationsakzeptanz
10
Markenartikel
10
Viral marketing
10
Virales Marketing
10
Coronavirus
9
Dienstleistung
9
Services
9
Social Web
9
Social web
9
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3
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Article
81
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1
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82
Aufsatz in Zeitschrift
82
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1
Sammelwerk
1
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English
82
Author
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Liu, Tsung-chi
2
Wang, Jing
2
Yang, Ching-chow
2
Yi, Youjae
2
Addo, Prince Clement
1
Aimin, Wang
1
Akgün, Ali E.
1
Aksoy, Nilsah Cavdar
1
Alan, Alev Kocak
1
Amirtha, Raman
1
Amoh, Simon
1
Andronikidis, Andreas
1
Archer-Brown, Chris
1
Arici, Hasan Evrim
1
Asare, Andy Ohemeng
1
Auh, Seigyoung
1
Balaji, M. S.
1
Barua, Zapan
1
Baydogan Turkay, Pinar
1
Bellou, Victoria
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Blázquez-Resino, Juán José
1
Boardman, Darren
1
Bomfim, Emerson Luiz
1
Boukis, Achilleas
1
Bridges, Eileen
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Butcher, Ken
1
Cai, Ruiying
1
Camacho Ballesta, José A.
1
Cameran, Mara
1
Cetin, Gurel
1
Chang, Chun-Ming
1
Chang, Hsiu-hui
1
Chen, Hsiangting Shatina
1
Chen, Su-chang
1
Chen, Yen-chun
1
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Published in...
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The service industries journal
Journal of retailing and consumer services
397
International journal of hospitality management
261
Journal of business research : JBR
196
The journal of services marketing
137
Journal of hospitality marketing & management
109
Journal of travel and tourism marketing
105
International journal of contemporary hospitality management
101
Cogent business & management
84
Services marketing quarterly
78
Tourism management : research, policies, practice
65
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Psychology & marketing
60
Asia Pacific journal of marketing and logistics
56
Journal of service research : JSR
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
Service business
49
Journal of service management
47
Journal of air transport management
46
Journal of strategic marketing
44
The international journal of bank marketing : IJBM
41
European journal of marketing : EJM
40
International journal of electronic marketing and retailing : IJEMR
37
Journal of the Academy of Marketing Science
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
Tourism management perspectives : TMP
37
International journal of retail & distribution management
36
Journal of retailing
36
International journal of retail and distribution management
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
The TQM journal : the international review of organizational improvement
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of quality and service sciences
31
Journal of Asian finance, economics and business : JAFEB
31
International journal of consumer studies
30
International journal of business information systems : IJBIS
29
International journal of services, economics and management
29
Journal of internet commerce
29
Managing service quality : MSQ ; an international journal
29
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ECONIS (ZBW)
82
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82
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1
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
2
Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih
;
Tsaur, Sheng-hshiung
;
Wang, Chih-hung
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
Saved in:
3
Consumer choices among service brands offering ethical attributes
Bridges, Eileen
;
Schramm, Mary
;
Roy, Abhik
- In:
The service industries journal
39
(
2019
)
15/16
,
pp. 1167-1189
Persistent link: https://www.econbiz.de/10012207460
Saved in:
4
The effects of shopping value on retail outcomes : a comparison between department stores and hypermarkets
Chang, Hsiu-hui
;
Fang, Wenchang
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2249-2263
Persistent link: https://www.econbiz.de/10009620190
Saved in:
5
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow
;
Yang, King-jang
;
Yeh, Tsu-ming
;
Pai, …
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
Saved in:
6
An integrated model of customer loyalty : an empirical examination in retailing practice
Chen, Yen-chun
;
Shen, Yung-cheng
;
Liao, Shuling
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 267-280
Persistent link: https://www.econbiz.de/10003870587
Saved in:
7
Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi
;
Tu, Chiayu
;
Yang, Suechin
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
Saved in:
8
A cross-cultural perspective on the role of emotion in negative service encounters
Smith, Anne M.
- In:
The service industries journal
26
(
2006
)
7
,
pp. 709-726
Persistent link: https://www.econbiz.de/10003454624
Saved in:
9
Uncovering dimensionality in the servicescape: towards legibility
Newman, Andrew J.
- In:
The service industries journal
27
(
2007
)
1/2
,
pp. 15-28
Persistent link: https://www.econbiz.de/10003454654
Saved in:
10
Investigating antecedents of consumers' recommend intentions and the moderating effect of switching barriers
Wang, Chung-yu
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1231-1241
Persistent link: https://www.econbiz.de/10003914865
Saved in:
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