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~isPartOf:"The service industries journal"
~subject:"Innovationsakzeptanz"
~subject:"Kundenzufriedenheit"
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Innovationsakzeptanz
Kundenzufriedenheit
Consumer behaviour
197
Konsumentenverhalten
196
Beziehungsmarketing
64
Relationship marketing
64
Dienstleistungsqualität
63
Service quality
63
Customer satisfaction
51
Emotion
24
Brand management
22
Markenführung
22
Brand image
20
Markenimage
20
Confidence
15
Dienstleistungssektor
15
Online retailing
15
Online-Handel
15
Service industry
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Vertrauen
15
Einzelhandel
13
Internet marketing
13
Online-Marketing
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Retail trade
13
customer satisfaction
13
Customer integration
12
Kundenintegration
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E-commerce
11
Electronic Commerce
11
Taiwan
11
Brand
10
Innovation adoption
10
Markenartikel
10
Viral marketing
10
Virales Marketing
10
Coronavirus
9
Dienstleistung
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Services
9
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9
Social web
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58
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Addo, Prince Clement
1
Aimin, Wang
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
Amirtha, Raman
1
Amoh, Simon
1
Archer-Brown, Chris
1
Arici, Hasan Evrim
1
Asadi, Shahla
1
Asare, Andy Ohemeng
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Barua, Zapan
1
Behzad Foroughi
1
Bergel, Maxi
1
Berthiaume, Bilitis
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1
Bomfim, Emerson Luiz
1
Boukis, Achilleas
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Butcher, Ken
1
Cai, Ruiying
1
Cameran, Mara
1
Cetin, Gurel
1
Chang, Chun-Ming
1
Chang, Hsiu-hui
1
Chen, Yanhong
1
Cheng, Kai-Hong
1
Chi, Christina Geng-Qing
1
Chih, Wen-hai
1
Cho, Hyeon Jeong
1
Choi, Byung-ho
1
Choi, Laee
1
Chomvilailuk, Rojanasak
1
Dai, You-De
1
Drennan, Judy
1
Dubinsky, Alan J.
1
Evangelista, Felicitas
1
Fairhurst, Ann
1
Falter, Mareike
1
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The service industries journal
Journal of retailing and consumer services
390
International journal of hospitality management
198
Journal of business research : JBR
192
The journal of services marketing
107
Journal of hospitality marketing & management
102
Cogent business & management
97
Journal of travel and tourism marketing
91
International journal of contemporary hospitality management
85
Asia Pacific journal of marketing and logistics
66
Services marketing quarterly
63
Tourism management : research, policies, practice
61
Psychology & marketing
60
International journal of business information systems : IJBIS
56
The international journal of bank marketing : IJBM
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Technological forecasting & social change : an international journal
48
Service business
45
International journal of electronic marketing and retailing : IJEMR
44
Journal of internet commerce
44
The international review of retail, distribution and consumer research
43
Journal of strategic marketing
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
Journal of service management
40
Journal of Asian finance, economics and business : JAFEB
39
Journal of service research : JSR
39
Tourism management perspectives : TMP
38
International journal of consumer studies
37
International journal of retail and distribution management
36
European journal of marketing : EJM
35
International journal of retail & distribution management
34
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
33
Journal of air transport management
32
Journal of retailing
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
International journal of services, economics and management
29
International journal of e-business research : an official publication of the Information Resources Management Association
28
Journal of Islamic marketing
28
The TQM journal : the international review of organizational improvement
28
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ECONIS (ZBW)
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1
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
2
The effects of shopping value on retail outcomes : a comparison between department stores and hypermarkets
Chang, Hsiu-hui
;
Fang, Wenchang
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2249-2263
Persistent link: https://www.econbiz.de/10009620190
Saved in:
3
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
4
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
5
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
6
Status demotion in hierarchical loyalty programs : effects of payment source
Ramaseshan, B.
;
Stein, Alisha
;
Rabbanee, Fazlul K.
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011579171
Saved in:
7
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
8
Achieving favourable customer outcomes through employee deviance
Boukis, Achilleas
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 319-338
Persistent link: https://www.econbiz.de/10011564146
Saved in:
9
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
10
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
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