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~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
~subject:"Retail trade"
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Kundenzufriedenheit
Retail trade
Consumer behaviour
197
Konsumentenverhalten
196
Beziehungsmarketing
64
Relationship marketing
64
Dienstleistungsqualität
63
Service quality
63
Customer satisfaction
51
Emotion
24
Brand management
22
Markenführung
22
Brand image
20
Markenimage
20
Confidence
15
Dienstleistungssektor
15
Online retailing
15
Online-Handel
15
Service industry
15
Vertrauen
15
Einzelhandel
13
Internet marketing
13
Online-Marketing
13
customer satisfaction
13
Customer integration
12
Kundenintegration
12
E-commerce
11
Electronic Commerce
11
Taiwan
11
Brand
10
Innovation adoption
10
Innovationsakzeptanz
10
Markenartikel
10
Viral marketing
10
Virales Marketing
10
Coronavirus
9
Dienstleistung
9
Services
9
Social Web
9
Social web
9
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41
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2
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Article
59
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Article in journal
59
Aufsatz in Zeitschrift
59
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English
59
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Addo, Prince Clement
1
Ahmed, Sohel
1
Aimin, Wang
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
Amirtha, Raman
1
Amoh, Simon
1
Archer-Brown, Chris
1
Arici, Hasan Evrim
1
Asare, Andy Ohemeng
1
Bang, Nguyen
1
Barua, Zapan
1
Bergel, Maxi
1
Berthiaume, Bilitis
1
Blázquez-Resino, Juán José
1
Bomfim, Emerson Luiz
1
Boukis, Achilleas
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Butcher, Ken
1
Cai, Ruiying
1
Cameran, Mara
1
Cetin, Gurel
1
Chang, Chun-Ming
1
Chang, Hsiu-hui
1
Chen, Cheng-hao Steve
1
Chen, Junsong
1
Chen, Yen-chun
1
Chi, Christina Geng-Qing
1
Chih, Wen-hai
1
Choi, Byung-ho
1
Choi, Laee
1
Chomvilailuk, Rojanasak
1
Collado Agudo, Jesús
1
Dai, You-De
1
Ding Hooi Ting
1
Dubinsky, Alan J.
1
Evangelista, Felicitas
1
Falter, Mareike
1
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Published in...
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The service industries journal
Journal of retailing and consumer services
723
Journal of business research : JBR
265
International journal of hospitality management
184
Journal of retailing
147
International journal of retail & distribution management
134
The international review of retail, distribution and consumer research
127
The journal of services marketing
112
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
87
Cogent business & management
84
International journal of retail and distribution management
79
International journal of contemporary hospitality management
77
Psychology & marketing
77
Asia Pacific journal of marketing and logistics
64
Services marketing quarterly
64
Tourism management : research, policies, practice
61
European journal of marketing : EJM
60
International journal of electronic marketing and retailing : IJEMR
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of strategic marketing
47
Journal of the Academy of Marketing Science
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
41
Journal of service management
40
International journal of consumer studies
39
Marketing intelligence & planning
39
Journal of service research : JSR
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
37
European journal of operational research : EJOR
36
Tourism management perspectives : TMP
36
Journal of marketing
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
35
Management science : journal of the Institute for Operations Research and the Management Sciences
33
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
32
Journal of air transport management
31
Journal of internet commerce
30
The journal of product & brand management
30
International Journal of Retail & Distribution Management
29
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ECONIS (ZBW)
59
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1
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
2
The effects of shopping value on retail outcomes : a comparison between department stores and hypermarkets
Chang, Hsiu-hui
;
Fang, Wenchang
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2249-2263
Persistent link: https://www.econbiz.de/10009620190
Saved in:
3
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow
;
Yang, King-jang
;
Yeh, Tsu-ming
;
Pai, …
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
Saved in:
4
An integrated model of customer loyalty : an empirical examination in retailing practice
Chen, Yen-chun
;
Shen, Yung-cheng
;
Liao, Shuling
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 267-280
Persistent link: https://www.econbiz.de/10003870587
Saved in:
5
Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi
;
Tu, Chiayu
;
Yang, Suechin
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
Saved in:
6
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
7
Adherence to customer loyalty programmes and changes in buyer behaviour
Collado Agudo, Jesús
;
Herrero Crespo, Angel
; …
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1323-1341
Persistent link: https://www.econbiz.de/10009553145
Saved in:
8
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
9
What consumers say and do : planned and actual amounts bought in relation to
brand
benefits
Porto, Rafael Barreiros
;
Oliveira-Castro, Jorge Mendes de
; …
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2565-2576
Persistent link: https://www.econbiz.de/10009413572
Saved in:
10
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
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