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~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
197
Konsumentenverhalten
196
Beziehungsmarketing
64
Relationship marketing
64
Dienstleistungsqualität
63
Service quality
63
Customer satisfaction
51
Emotion
24
Brand management
22
Markenführung
22
Brand image
20
Markenimage
20
Confidence
15
Dienstleistungssektor
15
Online retailing
15
Online-Handel
15
Service industry
15
Vertrauen
15
Einzelhandel
13
Internet marketing
13
Online-Marketing
13
Retail trade
13
customer satisfaction
13
Customer integration
12
Kundenintegration
12
E-commerce
11
Electronic Commerce
11
Taiwan
11
Brand
10
Innovation adoption
10
Innovationsakzeptanz
10
Markenartikel
10
Viral marketing
10
Virales Marketing
10
Coronavirus
9
Dienstleistung
9
Services
9
Social Web
9
Social web
9
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38
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2
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English
51
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Addo, Prince Clement
1
Aimin, Wang
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
Amirtha, Raman
1
Amoh, Simon
1
Archer-Brown, Chris
1
Arici, Hasan Evrim
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Asare, Andy Ohemeng
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Barua, Zapan
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Bergel, Maxi
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Berthiaume, Bilitis
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Bomfim, Emerson Luiz
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Boukis, Achilleas
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Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Butcher, Ken
1
Cai, Ruiying
1
Cameran, Mara
1
Cetin, Gurel
1
Chang, Chun-Ming
1
Chang, Hsiu-hui
1
Chi, Christina Geng-Qing
1
Chih, Wen-hai
1
Choi, Byung-ho
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Choi, Laee
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Chomvilailuk, Rojanasak
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Dai, You-De
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1
Evangelista, Felicitas
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Falter, Mareike
1
Fang, Jiaming
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Fritz, Anisya
1
Ha, Inhyuck
1
Ha, Sejin
1
Hadwich, Karsten
1
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The service industries journal
Journal of retailing and consumer services
323
International journal of hospitality management
184
Journal of business research : JBR
155
The journal of services marketing
101
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
77
Cogent business & management
74
Services marketing quarterly
59
Tourism management : research, policies, practice
57
Psychology & marketing
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of strategic marketing
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of air transport management
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
The international review of retail, distribution and consumer research
30
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Journal of retailing
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
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ECONIS (ZBW)
51
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31
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
32
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
33
An exploration of the cognitive-affective model of satisfaction in a shopping context : a test of competing models
Im, Hyunjoo
;
Ha, Sejin
- In:
The service industries journal
31
(
2011
)
13/14
,
pp. 2273-2288
Persistent link: https://www.econbiz.de/10009298999
Saved in:
34
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
35
Exploring how mindfulness may enhance perceived value of travel experience
Loureiro, Sandra Maria Correia
;
Stylos, Nikolaos
; …
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 800-824
Persistent link: https://www.econbiz.de/10012260355
Saved in:
36
Experience vs quality : predicting satisfaction and loyalty in services
Cetin, Gurel
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1167-1182
Persistent link: https://www.econbiz.de/10012403821
Saved in:
37
Customer engagement and purchase intention in live-streaming digital marketing platforms
Addo, Prince Clement
;
Fang, Jiaming
;
Asare, Andy Ohemeng
; …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 767-786
Persistent link: https://www.econbiz.de/10012623973
Saved in:
38
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
39
The service smile chain : linking leader emotions to customer outcomes
Liu, Xiao-Yu
;
Liu, Yongmei
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 415-435
Persistent link: https://www.econbiz.de/10012208574
Saved in:
40
The effects of host sincerity on tourists' perceived destination image
Wu, Lingfei
;
Taheri, Babak
;
Okumus, Fevzi
;
Wang, Suosheng
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 83-104
Persistent link: https://www.econbiz.de/10014450281
Saved in:
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