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Der Wert der Mundpropaganda
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Beziehungsmarketing
187
Relationship marketing
187
Dienstleistungsqualität
85
Service quality
85
Customer satisfaction
71
Kundenzufriedenheit
71
Consumer behaviour
67
Konsumentenverhalten
67
Customer value
28
Kundenwert
28
Marketing management
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Marketingmanagement
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Taiwan
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Kundenintegration
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Betriebliche Wertschöpfung
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Kundenservice
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Beschwerdemanagement
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Complaint management
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Messung
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Service industry
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customer loyalty
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customer satisfaction
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E-commerce
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Electronic Commerce
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Internet marketing
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Online-Marketing
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Ha, Hong Youl
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Nätti, Satu
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Sánchez-García, Javier
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The service industries journal
Journal of business research : JBR
1,026
Journal of retailing and consumer services
673
Industrial marketing management : the international journal for industrial and high-tech firms
644
SpringerLink / Bücher
528
NBER working paper series
352
International journal of hospitality management
343
Journal of strategic marketing
340
Working paper / National Bureau of Economic Research, Inc.
336
NBER Working Paper
297
The journal of business & industrial marketing
287
Journal of the Academy of Marketing Science
277
The journal of services marketing
242
Journal of marketing
231
European journal of marketing : EJM
226
Journal of marketing management : MM
208
Europäische Hochschulschriften / 5
201
European Journal of Marketing
198
Gabler Edition Wissenschaft
197
Marketing intelligence & planning
195
The journal of brand management : an international journal
176
Discussion paper series / IZA
169
Tourism management : research, policies, practice
166
International journal of electronic customer relationship management : IJECRM
163
European journal of operational research : EJOR
157
Psychology & marketing
156
Asia Pacific journal of marketing and logistics
153
The journal of product & brand management
150
International journal of contemporary hospitality management
147
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
146
Journal of travel and tourism marketing
144
OECD Environment Statistics
141
Journal of marketing communications
139
Management science : journal of the Institute for Operations Research and the Management Sciences
138
Cogent business & management
136
Journal of retailing
135
Journal of hospitality marketing & management
131
Marketing Intelligence & Planning
129
Springer eBook Collection
127
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
127
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ECONIS (ZBW)
227
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1
How to support the management of intangibles
Arancibia Carvajal, Sara
;
Fernández Nogales, Angel
- In:
The service industries journal
34
(
2014
)
3
,
pp. 196-211
Persistent link: https://www.econbiz.de/10010344141
Saved in:
2
Perceived value and customer loyalty in financial services
Roig, Juan Carlos Fandos
;
Sánchez-García, Javier
; …
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 775-789
Persistent link: https://www.econbiz.de/10003880578
Saved in:
3
Making customer relationship management work : evidence from the banking industry in Taiwan
Lin, Nan-hong
;
Tseng, Wen-chun
;
Hung, Yu-chung
;
Yen, …
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1183-1197
Persistent link: https://www.econbiz.de/10003914855
Saved in:
4
Implementation and outcomes of customer value : a dyadic perspective
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 779-794
Persistent link: https://www.econbiz.de/10003622971
Saved in:
5
Explaining market heterogeneity in terms of value perceptions
Ruiz, David Martín
;
Barroso Castro, Carmen
;
Amario, …
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1087-1110
Persistent link: https://www.econbiz.de/10003598961
Saved in:
6
Using customer lifetime value to plan optimal promotions
Ekinci, Yeliz
;
Ulengin, Füsum
;
Uray, Nimet
- In:
The service industries journal
34
(
2014
)
2
,
pp. 103-122
Persistent link: https://www.econbiz.de/10010257795
Saved in:
7
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
8
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
9
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
10
Value co-creation via information and communications technology
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1043-1059
Persistent link: https://www.econbiz.de/10010412932
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