Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The effects of regulatory focu...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
294
Service quality
294
Consumer behaviour
198
Konsumentenverhalten
197
Customer satisfaction
125
Kundenzufriedenheit
125
Beziehungsmarketing
117
Relationship marketing
117
Taiwan
102
Dienstleistungssektor
41
Service industry
41
Emotion
31
Performance measurement
28
Performance-Messung
28
Hotel industry
26
Hotellerie
26
Brand management
25
Markenführung
25
Brand image
23
Markenimage
23
E-commerce
22
Electronic Commerce
22
Online retailing
22
Online-Handel
22
Bank
21
Beschwerdemanagement
20
Complaint management
20
Customer integration
19
Kundenintegration
19
Confidence
18
Customer service
18
Dienstleistung
18
Kundenservice
18
Services
18
Spain
18
Spanien
18
Vertrauen
18
customer satisfaction
18
service quality
17
Customer value
16
more ...
less ...
Online availability
All
Undetermined
162
Free
5
Type of publication
All
Article
493
Book / Working Paper
8
Type of publication (narrower categories)
All
Article in journal
501
Aufsatz in Zeitschrift
501
Collection of articles of several authors
8
Sammelwerk
8
Case study
4
Fallstudie
4
Conference proceedings
1
Konferenzschrift
1
more ...
less ...
Language
All
English
501
Author
All
Chiu, Yung-ho
4
Lin, Chin-tsai
4
Lin, Wen-bao
4
Chang, Hsin Hsin
3
Chao, Pei
3
Ha, Sejin
3
Huang, Chin Wei
3
Huang, Leo
3
Kandampully, Jay
3
Nicholson, Michael
3
Tsaur, Sheng-hshiung
3
Wang, Mei-ling
3
Wang, Stephen W.
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Yen, David C.
3
Yi, Youjae
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alves, Helena
2
Amin, Muslim
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Bowden, Jana
2
Bowen, David
2
Bryson, John R.
2
Casaló, Luis V.
2
Chang, Hong-Sheng
2
Chen, Chun-chung
2
Chen, Tser-yieth
2
Chen, Wen-yu
2
Chu, Hsuan-lien
2
Chung, Hsien-jui
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Ding Hooi Ting
2
more ...
less ...
Published in...
All
The service industries journal
Journal of business research : JBR
2,146
Journal of retailing and consumer services
2,034
International journal of hospitality management
980
International journal of consumer studies
774
Zi you zhong guo zhi gong ye
764
NBER working paper series
734
Psychology & marketing
675
Working paper / National Bureau of Economic Research, Inc.
659
Journal of consumer research : JCR ; an interdisciplinary bimonthly
582
NBER Working Paper
578
Tourism management : research, policies, practice
456
Asia Pacific journal of marketing and logistics
435
European Journal of Marketing
408
SpringerLink / Bücher
406
Journal of travel and tourism marketing
400
The journal of product & brand management
396
Management science : journal of the Institute for Operations Research and the Management Sciences
389
Journal of Consumer Marketing
375
The journal of services marketing
368
European journal of marketing : EJM
366
International journal of contemporary hospitality management
360
The journal of brand management : an international journal
360
Cogent business & management
358
Journal of marketing research : JMR
358
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Technological forecasting & social change : an international journal
342
Journal of international consumer marketing
330
Journal of marketing management : MM
328
Journal of retailing
323
Journal of hospitality marketing & management
317
Applied economics
315
Journal of the Academy of Marketing Science
315
Journal of business ethics : JOBE
314
Journal of marketing
308
Marketing letters : a journal of research in marketing
308
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
306
International journal of retail & distribution management
304
Journal of marketing communications
304
Marketing intelligence & planning
304
more ...
less ...
Source
All
ECONIS (ZBW)
501
Showing
1
-
10
of
501
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow
;
Yang, King-jang
;
Yeh, Tsu-ming
;
Pai, …
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
Saved in:
2
An integrated model of customer loyalty : an empirical examination in retailing practice
Chen, Yen-chun
;
Shen, Yung-cheng
;
Liao, Shuling
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 267-280
Persistent link: https://www.econbiz.de/10003870587
Saved in:
3
Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih
;
Tsaur, Sheng-hshiung
;
Wang, Chih-hung
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
Saved in:
4
Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi
;
Wu, Li wei
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
Saved in:
5
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
6
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
7
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
8
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
9
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
10
A cross-cultural perspective on the role of emotion in negative service encounters
Smith, Anne M.
- In:
The service industries journal
26
(
2006
)
7
,
pp. 709-726
Persistent link: https://www.econbiz.de/10003454624
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
