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The impacts of ethical sales behaviour on customer loyalty in the life insurance industry
Chen, Mei-fang; Mau, Liang-hung - In: The service industries journal 29 (2009) 1/2, pp. 59-74
Persistent link: https://www.econbiz.de/10003849569
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Analysis of competency differences among frontline employees from various service typologies : integrating the perspectives of the organisation and customers
Li, Jui-min; Yang, Jen-shou; Wu, Hsin-hsi - In: The service industries journal 29 (2009) 11/12, pp. 1763-1778
Persistent link: https://www.econbiz.de/10003928684
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Customer orientation as a mediator of the influence of locus of control on job performance
Chang, Wan-jing April; Huang, Tung Chun - In: The service industries journal 31 (2011) 1/2, pp. 273-285
Persistent link: https://www.econbiz.de/10008904642
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The effect of the internet on front-line employee skills : exploring banking in Sweden and France
Värlander, Sara; Julien, Anne - In: The service industries journal 30 (2010) 7/8, pp. 1245-1261
Persistent link: https://www.econbiz.de/10003996861
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Climate perceptions and the customer orientation of frontline service employees
Coelho, Filipe; Augusto, Mário Gomes; Coelho, Arnaldo; … - In: The service industries journal 30 (2010) 7/8, pp. 1343-1357
Persistent link: https://www.econbiz.de/10003996876
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Learning culture as a mediator of the influence of an individual's knowledge on market orientation
Cegarra-Navarro, Juan Gabriel; Rodrigo-Moya, Beatriz - In: The service industries journal 27 (2007) 5/6, pp. 653-669
Persistent link: https://www.econbiz.de/10003622842
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Effects of personality on service quality in business transactions
Teng, Ching-I; Huang, Kuei-Wen; Tsai, I-Ling - In: The service industries journal 27 (2007) 7/8, pp. 849-863
Persistent link: https://www.econbiz.de/10003598822
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Mediating and moderating processes in the relation between problem customer perceptions and work-family conflict
Hu, Hsiu-hua; Hsu, Chin-tien; Lee, Wen-ruey; Chang, … - In: The service industries journal 31 (2011) 7/8, pp. 1365-1380
Persistent link: https://www.econbiz.de/10009154339
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The effects of inter-role conflicts on turnover intention among frontline service providers : does gender matter?
Huang, Min-hsin; Cheng, Zhao-hong - In: The service industries journal 32 (2012) 3/4, pp. 367-381
Persistent link: https://www.econbiz.de/10009510682
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The influence of emotions displayed and personal selling on customer behaviour intention
Wang, Edward Shih-tse; Tsai, Bi-kun; Chen, Tzy-ling; … - In: The service industries journal 32 (2012) 3/4, pp. 353-366
Persistent link: https://www.econbiz.de/10009510683