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The effect of the internet on front-line employee skills : exploring banking in Sweden and France
Värlander, Sara; Julien, Anne - In: The service industries journal 30 (2010) 7/8, pp. 1245-1261
Persistent link: https://www.econbiz.de/10003996861
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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New perspective on customer orientation of service employees : a conceptual framework
Morales, Javier; Ruiz-Alba, José L. - In: The service industries journal 39 (2019) 13/14, pp. 966-982
Persistent link: https://www.econbiz.de/10012205913
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Explaining consumer complaining behaviour in double deviation scenarios : the banking services
Casado-Díaz, Ana B.; Nicolau-Gonzálbez, Juan L. - In: The service industries journal 29 (2009) 11/12, pp. 1659-1668
Persistent link: https://www.econbiz.de/10003928652
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Making customer relationship management work : evidence from the banking industry in Taiwan
Lin, Nan-hong; Tseng, Wen-chun; Hung, Yu-chung; Yen, … - In: The service industries journal 29 (2009) 9/10, pp. 1183-1197
Persistent link: https://www.econbiz.de/10003914855
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Service capabilities and customer relationship management : an investigation of the banks in Taiwan
Yang, Yi-feng - In: The service industries journal 32 (2012) 6, pp. 937-960
Persistent link: https://www.econbiz.de/10009538661
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New financial service development for banks in Taiwan based on customer needs and expectations
Tsai, Wen-hsien; Hsu, Wei; Lin, Thomas W. - In: The service industries journal 31 (2011) 1/2, pp. 215-236
Persistent link: https://www.econbiz.de/10008904656
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Middle managers' perception of subordinates' customer orientation in the banking sector
Zampetakis, Leonidas A. - In: The service industries journal 31 (2011) 7/8, pp. 1033-1047
Persistent link: https://www.econbiz.de/10009154423
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Knowledge of inter-customer relations as a source of value creation and commitment in financial service firm's intermediation
Eriksson, Kent; Fjeldstad, Øystein D.; Sasson, Amir - In: The service industries journal 27 (2007) 5/6, pp. 563-582
Persistent link: https://www.econbiz.de/10003621754
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Towards a successful CRM implementation in banks : an integrated model
Eid, Riyad - In: The service industries journal 27 (2007) 7/8, pp. 1021-1039
Persistent link: https://www.econbiz.de/10003598944