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Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungsqualität
107
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Beziehungsmarketing
65
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The service industries journal
SpringerLink / Bücher
571
Journal of econometrics
456
Journal of retailing and consumer services
431
Journal of business research : JBR
421
International journal of hospitality management
382
Discussion paper series / IZA
212
Economics letters
211
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
203
The journal of services marketing
195
Tourism management : research, policies, practice
193
Journal of travel and tourism marketing
171
CEMMAP working papers / Centre for Microdata Methods and Practice
162
Journal of hospitality marketing & management
158
Econometric theory
156
Applied economics
155
International journal of contemporary hospitality management
152
Springer eBook Collection
150
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147
Journal of business & economic statistics : JBES ; a publication of the American Statistical Association
138
Technical report / Sonderforschungsbereich 475 Komplexitätsreduktion in Multivariaten Datenstrukturen, Universität Dortmund
134
Industrial marketing management : the international journal for industrial and high-tech firms
132
International journal of project management : the journal of The International Project Management Association
128
The TQM journal : the international review of organizational improvement
128
Cogent business & management
126
Applied economics letters
120
IZA Discussion Paper
119
International journal of productivity and quality management : IJPQM
118
Europäische Hochschulschriften / 5
117
NBER working paper series
115
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Econometric reviews
107
Journal of air transport management
106
Journal of the American Statistical Association : JASA
106
NBER Working Paper
105
International journal of business information systems : IJBIS
101
Services marketing quarterly
100
Economic modelling
97
Service business
94
Journal of service research : JSR
92
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ECONIS (ZBW)
200
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1
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
2
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
3
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
4
Convenience and satisfaction : mediation of fairness and quality
Roy, Sanjit
;
Lassar, Walfried M.
;
Shekhar, Vaibhav
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 239-260
Persistent link: https://www.econbiz.de/10011583918
Saved in:
5
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
6
Emotional prototypes, emotional memory usages, and customer satisfaction
Akgün, Ali E.
;
Keskin, Halit
;
Alan, Alev Kocak
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 494-520
Persistent link: https://www.econbiz.de/10011760451
Saved in:
7
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Saved in:
8
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
9
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
10
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
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