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The dark side of artificial intelligence in services
Belanche, Daniel; Belk, Russell W.; Casaló, Luis V.; … - In: The service industries journal 44 (2024) 3/4, pp. 149-172
Persistent link: https://www.econbiz.de/10014551088
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Determinants and consequences of trust in AI-based customer service chatbots
Prakash, Ashish Viswanath; Joshi, Arun; Nim, Shubhi; … - In: The service industries journal 43 (2023) 9/10, pp. 642-675
Persistent link: https://www.econbiz.de/10014321618
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Social media strategy for online service brands
Mills, Adam J.; Plangger, Kirk - In: The service industries journal 35 (2015) 10, pp. 521-536
Persistent link: https://www.econbiz.de/10011333308
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Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel; Ding Hooi Ting - In: The service industries journal 43 (2023) 1/2, pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
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Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching; Chiu, Ya-kang; Guan, Jyh-liang - In: The service industries journal 28 (2008) 5/6, pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
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Customer referral management : the implications of social networks
Law, Monica - In: The service industries journal 28 (2008) 5/6, pp. 669-683
Persistent link: https://www.econbiz.de/10003775765
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The effect of bonds on loyalty towards auditors : the mediating role of commitment
Kuenzel, Sven; Krolikowska, Ewa - In: The service industries journal 28 (2008) 5/6, pp. 685-700
Persistent link: https://www.econbiz.de/10003775767
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The moderating effects of gender roles on service emotional contagion
Lin, Miao-que; Huang, Li-shia; Chiang, Yi-fang - In: The service industries journal 28 (2008) 5/6, pp. 755-767
Persistent link: https://www.econbiz.de/10003775775
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Does online relationship marketing enhance customer retention and cross-buying?
Liang, Chiung-ju; Chen, Hui-ju; Wang, Wen-hung - In: The service industries journal 28 (2008) 5/6, pp. 769-787
Persistent link: https://www.econbiz.de/10003775776
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Customer-driven philosophy in the banking industry under different ownership status : the case of Greece
Papazissimou, Lucas G.; Geōrgopoulos, Antōnēs N. - In: The service industries journal 29 (2009) 5/6, pp. 607-620
Persistent link: https://www.econbiz.de/10003880537