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Dienstleistungsqualität
294
Service quality
294
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Consumer behaviour
112
Konsumentenverhalten
112
Taiwan
45
Dienstleistungssektor
44
Service industry
44
Confidence
40
Vertrauen
40
Customer service
29
Kundenservice
29
Structural equation model
29
Strukturgleichungsmodell
29
Beschwerdemanagement
26
Complaint management
26
Customer integration
24
Kundenintegration
24
Spain
24
Spanien
24
Emotion
22
Dienstleistung
21
Services
21
E-commerce
20
Electronic Commerce
20
Performance measurement
20
Performance-Messung
20
customer satisfaction
20
Arbeitszufriedenheit
19
Bank
19
Customer value
19
Job satisfaction
19
Kundenwert
19
Betriebliche Wertschöpfung
18
Online retailing
18
Online-Handel
18
Salespeople
18
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Undetermined
149
Free
4
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Article
475
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7
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Article in journal
482
Aufsatz in Zeitschrift
482
Collection of articles of several authors
7
Sammelwerk
7
Case study
6
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6
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1
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1
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English
482
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Alves, Helena
4
Ha, Hong Youl
4
Kandampully, Jay
4
Lin, Wen-bao
4
Yi, Youjae
4
Ha, Sejin
3
Kim, Wansoo
3
Malhotra, Neeru
3
Ok, Chihyung
3
Rayburn, Steven W.
3
Roy, Sanjit
3
Taheri, Babak
3
Tsaur, Sheng-hshiung
3
Wang, Mei-ling
3
Wang, Stephen W.
3
Wu, Cedric Hsi-jui
3
Alrawadieh, Zaid
2
Arasli, Huseyin
2
Back, Ki-Joon
2
Bloemer, Johanna M.
2
Bryson, John R.
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
Chen, Mei-fang
2
Chih, Wen-hai
2
Cunha, Miguel Pina e
2
Dabholkar, Pratibha A.
2
Dun, Zanna van
2
Eid, Riyad
2
Fisk, Raymond P.
2
Foxall, Gordon R.
2
Galindo Martín, Miguel Angel
2
Gil Saura, Irene
2
Gil-Pechuan, Ignacio
2
Gong, Taeshik
2
Henseler, Jörg
2
Horbel, Chris
2
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Published in...
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The service industries journal
Journal of business research : JBR
1,098
Journal of retailing and consumer services
908
International journal of hospitality management
722
Industrial marketing management : the international journal for industrial and high-tech firms
561
SpringerLink / Bücher
430
The journal of services marketing
367
Journal of Services Marketing
349
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
330
Tourism management : research, policies, practice
321
Working paper / National Bureau of Economic Research, Inc.
293
International journal of contemporary hospitality management
285
NBER working paper series
280
Journal of travel and tourism marketing
273
Cogent business & management
256
Discussion paper series / IZA
250
Journal of hospitality marketing & management
250
NBER Working Paper
246
Journal of the Academy of Marketing Science
244
The journal of business & industrial marketing
243
European Journal of Marketing
227
Journal of strategic marketing
227
Services marketing quarterly
203
International Journal of Bank Marketing
201
Asia Pacific journal of marketing and logistics
193
Journal of service research : JSR
193
Journal of business ethics : JOBE
190
Psychology & marketing
188
Auditing : a journal of practice & theory
184
International journal of business information systems : IJBIS
183
International journal of electronic customer relationship management : IJECRM
183
International journal of productivity and quality management : IJPQM
183
Journal of air transport management
179
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
179
Journal of service management
178
Technological forecasting & social change : an international journal
175
International journal of production economics
174
Journal of economic behavior & organization : JEBO
172
CESifo working papers
170
Management science : journal of the Institute for Operations Research and the Management Sciences
168
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ECONIS (ZBW)
482
Showing
1
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10
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482
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date (oldest first)
1
Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa
;
Balboni, Bernardo
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
Saved in:
2
Commitment, satisfaction, and customer loyalty : a theoretical explanation of the "satisfaction trap"
Wu, Xiaobo
;
Zhou, Haojun
;
Wu, Dong
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1759-1774
Persistent link: https://www.econbiz.de/10009581431
Saved in:
3
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
4
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
5
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
6
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
7
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
8
Operations in banking : the service quality and effects on satisfaction and loyalty
Miguel-Dávila, José Ángel
;
Cabeza-García, Laura
; …
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2163-2182
Persistent link: https://www.econbiz.de/10008809594
Saved in:
9
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
10
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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