Narrow search
Showing 1 - 10 of 121
Cover Image
Re-examining encounter intensity's conceptualisation, measurement and role
Ghantous, Nabil - In: The service industries journal 35 (2015) 5/6, pp. 237-254
Persistent link: https://www.econbiz.de/10011299601
Cover Image
Customer service well-being : scale development and validation
Falter, Mareike; Hadwich, Karsten - In: The service industries journal 40 (2020) 1/2, pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Cover Image
Emotions in service research : evolutionary analysis and empirical review
Arici, Hasan Evrim; Köseoglu, Mehmet Ali; Arici, … - In: The service industries journal 42 (2022) 11/12, pp. 919-947
Persistent link: https://www.econbiz.de/10013362158
Cover Image
Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad; Hollebeek, Linda D.; Islam, Jamid Ul - In: The service industries journal 39 (2019) 7/8, pp. 519-540
Persistent link: https://www.econbiz.de/10012204712
Cover Image
Perceived importance of native language use in service encounters
Holmqvist, Jonas; Van Vaerenbergh, Yves - In: The service industries journal 33 (2013) 15/16, pp. 1659-1671
Persistent link: https://www.econbiz.de/10010229400
Cover Image
Collaborating online : the roles of interactivity and personalization
Blasco-Arcas, Lorena; Hernandez-Ortega, Blanca I.; … - In: The service industries journal 34 (2014) 8, pp. 677-698
Persistent link: https://www.econbiz.de/10010385542
Cover Image
Understanding value creation and word-of-mouth behaviour at cultural events
Dowell, David; Garrod, Brian; Turner, Jennifer - In: The service industries journal 39 (2019) 7/8, pp. 498-518
Persistent link: https://www.econbiz.de/10012203974
Cover Image
Social robot-delivered customer-facing services : an assessment of the experience
Coll, Santiago Forgas; Huertas-Garcia, Ruben; … - In: The service industries journal 43 (2023) 3/4, pp. 154-184
Persistent link: https://www.econbiz.de/10014321572
Cover Image
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi; Prashar, Anupama - In: The service industries journal 43 (2023) 11/12, pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
Cover Image
Metaverse in services marketing : an overview and future research directions
Gursoy, Dogan; Lu, Lu; Nunkoo, Robin; Deng, Demi - In: The service industries journal 43 (2023) 15/16, pp. 1140-1172
Persistent link: https://www.econbiz.de/10014422598