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Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
111
Service quality
111
Beziehungsmarketing
72
Relationship marketing
72
Consumer behaviour
51
Konsumentenverhalten
51
Customer service
33
Kundenservice
33
customer satisfaction
20
Dienstleistungssektor
19
Service industry
19
Beschwerdemanagement
17
Complaint management
17
Taiwan
15
service quality
14
Dienstleistung
13
Services
13
customer loyalty
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Emotion
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Holiday behaviour
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Salespeople
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Urlaubsverhalten
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Verkaufspersonal
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Confidence
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Kundenintegration
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Messung
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Qualitätsmanagement
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Vertrauen
10
E-commerce
9
Electronic Commerce
9
Performance measurement
9
Performance-Messung
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Structural equation model
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9
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9
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191
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193
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Alves, Helena
3
Ha, Hong Youl
3
Kim, Wansoo
3
Malhotra, Neeru
3
Ok, Chihyung
3
Yi, Youjae
3
Alrawadieh, Zaid
2
Canter, Deborah D.
2
Cetin, Gurel
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Chen, Li-Fei
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Chih, Wen-hai
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Dabholkar, Pratibha A.
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Ha, Sejin
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Janda, Swinder
2
Kandampully, Jay
2
Keramati, Abbas
2
Mukherjee, Avinandan
2
Park, Jungkun
2
Park, Sang-June
2
Pinto, Mary Beth
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Raposo, Mário
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Rayburn, Steven W.
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Rha, June-young
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Ruiz Mafe, Carla
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Sanz Blas, Silvia
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Su, Chao-Ton
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Vázquez Casielles, Rodolfo
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Wang, Edward Shih-tse
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Wang, Kai-yu
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Wang, Mei-ling
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1
Addo, Prince Clement
1
Adhikari, Kishalay
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Aimin, Wang
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
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The service industries journal
Journal of retailing and consumer services
460
International journal of hospitality management
383
European journal of operational research : EJOR
350
Journal of business research : JBR
340
International Journal of Physical Distribution & Logistics Management
298
SpringerLink / Bücher
273
International journal of production research
263
Transportation research / E : an international journal
244
International journal of production economics
221
The journal of services marketing
221
Journal of Services Marketing
205
International journal of logistics : research and applications
192
Tourism management : research, policies, practice
180
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
177
Journal of travel and tourism marketing
167
Journal of hospitality marketing & management
157
Logistics
157
International journal of contemporary hospitality management
153
International journal of logistics systems and management
133
European Journal of Marketing
119
International Journal of Bank Marketing
119
The international journal of logistics management
119
Cogent business & management
112
Services marketing quarterly
111
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
108
Journal of service research : JSR
106
Journal of air transport management
100
Asia Pacific journal of marketing and logistics
98
Industrial marketing management : the international journal for industrial and high-tech firms
96
Service business
95
The TQM journal : the international review of organizational improvement
92
International Journal of Contemporary Hospitality Management
91
Psychology & marketing
91
Journal of service management
89
International journal of services and operations management
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
The TQM Magazine
86
International journal of productivity and quality management : IJPQM
85
Tourism management perspectives : TMP
85
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ECONIS (ZBW)
193
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193
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1
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
2
Internal market orientation and its influence on the satisfaction of contact personnel
Tortosa-Edo, Vicent
;
Sánchez-García, Javier
; …
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1279-1297
Persistent link: https://www.econbiz.de/10003996865
Saved in:
3
The effect of service failure types and service recovery on customer satisfaction : a mental accounting perspective
Chuang, Shih-chieh
;
Cheng, Yin-hui
;
Chang, Chai-jung
; …
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 257-271
Persistent link: https://www.econbiz.de/10009427682
Saved in:
4
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
5
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
6
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
7
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
8
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
9
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
10
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
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