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Dienstleistungsqualität
294
Service quality
294
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Consumer behaviour
113
Konsumentenverhalten
113
Spain
89
Spanien
89
Dienstleistungssektor
58
Service industry
58
Taiwan
45
Confidence
40
Vertrauen
40
Customer service
29
Kundenservice
29
Structural equation model
29
Strukturgleichungsmodell
29
Beschwerdemanagement
26
Complaint management
26
Customer integration
24
Kundenintegration
24
E-commerce
22
Electronic Commerce
22
Emotion
22
Performance measurement
22
Performance-Messung
22
Tourism industry
22
Tourismuswirtschaft
22
Dienstleistung
21
Hotel industry
21
Hotellerie
21
Services
21
Arbeitszufriedenheit
20
Bank
20
Betriebliche Wertschöpfung
20
Customer value
20
Job satisfaction
20
Kundenwert
20
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552
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8
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Alves, Helena
4
Ha, Hong Youl
4
Kandampully, Jay
4
Lin, Wen-bao
4
Yi, Youjae
4
Ha, Sejin
3
Kim, Wansoo
3
Lee, Sang M.
3
Malhotra, Neeru
3
Mas-Verdu, Francisco
3
Medina, Cayetano
3
Navarro-Espigares, José Luis
3
Ok, Chihyung
3
Peris-Ortiz, Marta
3
Rayburn, Steven W.
3
Ribeiro Soriano, Domingo
3
Roy, Sanjit
3
Rufín, Ramón
3
Taheri, Babak
3
Tsaur, Sheng-hshiung
3
Wang, Mei-ling
3
Wang, Stephen W.
3
Wu, Cedric Hsi-jui
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Alrawadieh, Zaid
2
Arasli, Huseyin
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Back, Ki-Joon
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Barrutia, José M.
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Bloemer, Johanna M.
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Bryson, John R.
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Canter, Deborah D.
2
Carmona, Pedro
2
Cegarra Navarro, Juan Gabriel
2
Cegarra-Navarro, Juan Gabriel
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chaves, Rafael
2
Chen, Li-Fei
2
Chen, Mei-fang
2
Chih, Wen-hai
2
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The service industries journal
Información comercial española : ICE : revista de economía
1,371
Journal of business research : JBR
1,134
Journal of retailing and consumer services
920
Papeles de economía española
887
International journal of hospitality management
756
Industrial marketing management : the international journal for industrial and high-tech firms
570
Boletín de estudios económicos
482
SpringerLink / Bücher
479
Discussion paper series / IZA
461
Tourism management : research, policies, practice
418
Revista de estudios agro-sociales
413
Economía industrial
380
The journal of services marketing
370
Investigaciones económicas
357
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
357
NBER working paper series
354
Moneda y crédito : revista de economía
352
Working paper / National Bureau of Economic Research, Inc.
350
Journal of Services Marketing
349
Hacienda pública española : review of public economics
336
Applied economics
306
International journal of contemporary hospitality management
306
NBER Working Paper
305
Discussion paper / Centre for Economic Policy Research
292
Journal of travel and tourism marketing
292
IZA Discussion Paper
267
Cogent business & management
261
Journal of hospitality marketing & management
261
Revista de economía aplicada : publicación cuatrimestral
252
European Journal of Marketing
250
IZA Discussion Papers
249
The journal of business & industrial marketing
248
Journal of the Academy of Marketing Science
245
Documentos de trabajo / Banco de España, Servicio de Estudios
238
Journal of business ethics : JOBE
230
Journal of strategic marketing
230
Documento de trabajo / Fundación de las Cajas de Ahorros
226
Technological forecasting & social change : an international journal
221
CESifo working papers
217
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ECONIS (ZBW)
552
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1
Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa
;
Balboni, Bernardo
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
Saved in:
2
Commitment, satisfaction, and customer loyalty : a theoretical explanation of the "satisfaction trap"
Wu, Xiaobo
;
Zhou, Haojun
;
Wu, Dong
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1759-1774
Persistent link: https://www.econbiz.de/10009581431
Saved in:
3
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
4
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
5
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
6
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
7
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
8
Operations in banking : the service quality and effects on satisfaction and loyalty
Miguel-Dávila, José Ángel
;
Cabeza-García, Laura
; …
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2163-2182
Persistent link: https://www.econbiz.de/10008809594
Saved in:
9
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
10
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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