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The preparedness of critical success factors of IT service management and its effect on performance
Wu, Ming-shian; Huang, Sun-jen; Chen, Li-wei - In: The service industries journal 31 (2011) 7/8, pp. 1219-1235
Persistent link: https://www.econbiz.de/10009154394
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Towards a successful CRM implementation in banks : an integrated model
Eid, Riyad - In: The service industries journal 27 (2007) 7/8, pp. 1021-1039
Persistent link: https://www.econbiz.de/10003598944
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A longitudinal study of online non-relationship intentions
Ha, Hong Youl; Janda, Swinder - In: The service industries journal 31 (2011) 3/4, pp. 343-354
Persistent link: https://www.econbiz.de/10008937452
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Selecting a marketing strategy for private hotels in Taiwan using the analytic hierarchy process
Lin, Chin-tsai; Wu, Cheng-shiung - In: The service industries journal 28 (2008) 7/8, pp. 1077-1091
Persistent link: https://www.econbiz.de/10003793064
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Using fuzzy analytic hierarchy process to evaluate service performance of a travel intermediary
Lin, Chin-tsai; Lee, Chuan; Chen, Wen-yu - In: The service industries journal 29 (2009) 3/4, pp. 281-296
Persistent link: https://www.econbiz.de/10003870590
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Service selecting approach based on domain-specified "quality of service" model and its application in logistics
Huang, Biqing; Wang, Ting; Xue, Xiao - In: The service industries journal 32 (2012) 9, pp. 1571-1588
Persistent link: https://www.econbiz.de/10009580098
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An examination of key factors influencing bancassurannce success : Taiwan and mainland China evidence
Fan, Chiang Ku; Cheng, Chen-liang - In: The service industries journal 31 (2011) 11/12, pp. 1887-1902
Persistent link: https://www.econbiz.de/10009298359
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Using fuzzy AHP and VIKOR for benchmarking analysis in the hotel industry
Fu, Hsin-pin; Chu, Kuo-kuang; Chao, Pei; Lee, Hung-hsuan; … - In: The service industries journal 31 (2011) 13/14, pp. 2373-2389
Persistent link: https://www.econbiz.de/10009298979
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Financial service sector performance measurement model : AHP sensitivity analysis and balanced scorecard approach
Wu, Cheng-ru; Lin, Chin-tsai; Tsai, Pei-hsuan - In: The service industries journal 31 (2011) 5/6, pp. 695-711
Persistent link: https://www.econbiz.de/10009127048
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Identifying key factors affecting consumers' choice of wealth management services : an AHP approach
Yu, Vincent F.; Ting, Hsiu-I - In: The service industries journal 31 (2011) 5/6, pp. 929-939
Persistent link: https://www.econbiz.de/10009127863