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Perceived retailer innovativeness and brand equity : mediation of consumer engagement
Nor Asiah Omar; Kassim, Ahmad Sabri; Syed Shah Alam; … - In: The service industries journal 41 (2021) 5/6, pp. 355-381
Persistent link: https://www.econbiz.de/10012498578
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The shopping list in goal-directed shopping : scale development and validation
Ahmed, Sohel; Ding Hooi Ting - In: The service industries journal 39 (2019) 5/6, pp. 319-342
Persistent link: https://www.econbiz.de/10012203302
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An integrated model of customer loyalty : an empirical examination in retailing practice
Chen, Yen-chun; Shen, Yung-cheng; Liao, Shuling - In: The service industries journal 29 (2009) 3/4, pp. 267-280
Persistent link: https://www.econbiz.de/10003870587
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Adherence to customer loyalty programmes and changes in buyer behaviour
Collado Agudo, Jesús; Herrero Crespo, Angel; … - In: The service industries journal 32 (2012) 8, pp. 1323-1341
Persistent link: https://www.econbiz.de/10009553145
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What consumers say and do : planned and actual amounts bought in relation to brand benefits
Porto, Rafael Barreiros; Oliveira-Castro, Jorge Mendes de; … - In: The service industries journal 31 (2011) 15/16, pp. 2565-2576
Persistent link: https://www.econbiz.de/10009413572
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Online service failure and propensity to suspend offline consumption
Piercy, Niall; Archer-Brown, Chris - In: The service industries journal 34 (2014) 8, pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
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Non-targeted customers in individualistic versus collectivistic cultures
Bang, Nguyen; Chen, Junsong; Chen, Cheng-hao Steve; Yu, … - In: The service industries journal 34 (2014) 15, pp. 1199-1218
Persistent link: https://www.econbiz.de/10010492129
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An exploration of the cognitive-affective model of satisfaction in a shopping context : a test of competing models
Im, Hyunjoo; Ha, Sejin - In: The service industries journal 31 (2011) 13/14, pp. 2273-2288
Persistent link: https://www.econbiz.de/10009298999
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Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.; Dubinsky, Alan J. - In: The service industries journal 34 (2014) 3, pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
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Gender differences of shoppers in the marketing and management of retail agglomerations
Teller, Christoph; Thomson, Jennifer A. - In: The service industries journal 32 (2012) 6, pp. 961-980
Persistent link: https://www.econbiz.de/10009538658