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Customer value
28
Kundenwert
28
Betriebliche Wertschöpfung
13
Beziehungsmarketing
13
Relationship marketing
13
Value creation
13
Dienstleistungsqualität
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Chang, Hong-Sheng
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The service industries journal
Journal of business research : JBR
91
Industrial marketing management : the international journal for industrial and high-tech firms
88
Journal of retailing and consumer services
48
International journal of hospitality management
34
The journal of business & industrial marketing
32
Journal of marketing
28
SpringerLink / Bücher
27
Journal of the Academy of Marketing Science
25
Journal of marketing management : MM
19
Marketing theory
18
Journal of service research : JSR
17
Journal of strategic marketing
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
The journal of services marketing
17
Gabler Edition Wissenschaft
16
International journal of contemporary hospitality management
16
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
16
Journal of revenue and pricing management
16
Journal of service management
16
Cogent business & management
15
Handbook of research on customer equity in marketing
14
Journal of creating value
14
Journal of marketing research : JMR
14
Technological forecasting & social change : an international journal
14
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
13
Service business
13
The journal of product & brand management
13
Tourism management : research, policies, practice
13
Marketing Science
12
Creating and managing superior customer value
11
Harvard business review : HBR
11
Innovation in pricing : contemporary theories and best practices
11
Journal of marketing analytics : JMA
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Business horizons
10
European journal of marketing : EJM
10
International journal of electronic customer relationship management : IJECRM
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Springer eBook Collection
10
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ECONIS (ZBW)
28
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1
Using customer lifetime value to plan optimal promotions
Ekinci, Yeliz
;
Ulengin, Füsum
;
Uray, Nimet
- In:
The service industries journal
34
(
2014
)
2
,
pp. 103-122
Persistent link: https://www.econbiz.de/10010257795
Saved in:
2
Customer value creation in professional service relationships : the case of credence goods
Howden, Charles
;
Pressey, Andrew D.
- In:
The service industries journal
28
(
2008
)
5/6
,
pp. 789-812
Persistent link: https://www.econbiz.de/10003775777
Saved in:
3
Defining the knowledge that an organisation requires to create customer capital from a customer perspective
Cegarra-Navarro, Juan Gabriel
;
Sánchez-Polo, Maria Teresa
- In:
The service industries journal
28
(
2008
)
7/8
,
pp. 1125-1140
Persistent link: https://www.econbiz.de/10003793316
Saved in:
4
Perceived value and customer loyalty in financial services
Roig, Juan Carlos Fandos
;
Sánchez-García, Javier
; …
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 775-789
Persistent link: https://www.econbiz.de/10003880578
Saved in:
5
Making customer relationship management work : evidence from the banking industry in Taiwan
Lin, Nan-hong
;
Tseng, Wen-chun
;
Hung, Yu-chung
;
Yen, …
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1183-1197
Persistent link: https://www.econbiz.de/10003914855
Saved in:
6
Experience accounting : an accounting system that is relevant for the production of restaurant experiences
Andersson, Tommy D.
;
Carlbäck, Mats
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1377-1395
Persistent link: https://www.econbiz.de/10003914917
Saved in:
7
The role of customer values in accepting information technologies in the public information service sector
Hsu, Fang-ming
;
Chen, Tser-yieth
;
Wang, Shuwen
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1097-1111
Persistent link: https://www.econbiz.de/10003996103
Saved in:
8
Implementation and outcomes of customer value : a dyadic perspective
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
The service industries journal
27
(
2007
)
5/6
,
pp. 779-794
Persistent link: https://www.econbiz.de/10003622971
Saved in:
9
Explaining market heterogeneity in terms of value perceptions
Ruiz, David Martín
;
Barroso Castro, Carmen
;
Amario, …
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 1087-1110
Persistent link: https://www.econbiz.de/10003598961
Saved in:
10
Value-driven customer share of visits
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
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