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A review of customer citizenship behaviors in the service context
Gong, Taeshik; Yi, Youjae - In: The service industries journal 41 (2021) 3/4, pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
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Exploring antecedents of customer citizenship behaviors in services
Choi, Laee; Lotz, Sherry L. - In: The service industries journal 38 (2018) 9/10, pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
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Consumers' captive service experiences : it's you and me
Rayburn, Steven W. - In: The service industries journal 35 (2015) 15/16, pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
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Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line; … - In: The service industries journal 37 (2017) 5/6, pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
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Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung; Mengüç, Bülent; Thompson, Frauke Mattison - In: The service industries journal 44 (2024) 5/6, pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
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An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.; Shainesh, G.; Sharma, Anand K. - In: The service industries journal 35 (2015) 13/14, pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
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Service innovation in the hotel industry : culture, behavior, performance
Baradarani, Sarvnaz; Kilic, Hasan - In: The service industries journal 38 (2018) 13/14, pp. 897-924
Persistent link: https://www.econbiz.de/10011962019
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The Frontiers in Service Conference : a 20-year retrospective
Dorsch, Michael J.; Fisk, Raymond P.; Grove, Stephen J. - In: The service industries journal 34 (2014) 6, pp. 477-494
Persistent link: https://www.econbiz.de/10010379354
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Exploring the influence of envy on service engagement
Boardman, Darren; Raciti, Maria M.; Lawley, Meredith - In: The service industries journal 36 (2016) 7/8, pp. 278-298
Persistent link: https://www.econbiz.de/10011564134
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The influence of customer-to-customer interactions and role typology on customer reaction
Wu, Cedric Hsi-jui - In: The service industries journal 28 (2008) 9/10, pp. 1499-1511
Persistent link: https://www.econbiz.de/10003802517