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Learning from the past and present : measuring Internet banking service quality
Wu, Yu-lung; Tao, Yu-hui; Yang, Pei-chi - In: The service industries journal 32 (2012) 3/4, pp. 477-497
Persistent link: https://www.econbiz.de/10009510673
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Assessing and differentiating the quality of Internet-based services : a case of online banking in Taiwan
Yu, Chian-son - In: The service industries journal 28 (2008) 5/6, pp. 581-602
Persistent link: https://www.econbiz.de/10003775760
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The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios; Kyrezis, Nikolaos - In: The service industries journal 31 (2011) 7/8, pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
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Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem; Mukherjee, Avinandan; Malhotra, Neeru - In: The service industries journal 28 (2008) 1/2, pp. 117-138
Persistent link: https://www.econbiz.de/10003733025
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Assessing primary healthcare services quality in Spain : managers vs. Patients perceptions
Miranda, Francisco J.; Chamorro, Antonio; Murillo, Luis R. - In: The service industries journal 30 (2010) 13/14, pp. 2137-2149
Persistent link: https://www.econbiz.de/10008809599
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Revised importance-performance analysis : three factor theory and benchmarking
Deng, Wei-Jaw; Kuo, Ying-Feng; Chen, Wen-Chin - In: The service industries journal 28 (2008) 1/2, pp. 37-51
Persistent link: https://www.econbiz.de/10003732940
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Combining service blueprint and FMEA for service design
Chuang, Pao-Tiao - In: The service industries journal 27 (2007) 1/2, pp. 91-104
Persistent link: https://www.econbiz.de/10003454662
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Operations in banking : the service quality and effects on satisfaction and loyalty
Miguel-Dávila, José Ángel; Cabeza-García, Laura; … - In: The service industries journal 30 (2010) 13/14, pp. 2163-2182
Persistent link: https://www.econbiz.de/10008809594
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Pricing of payment services : a comparative analysis of paper-based banking and electronic banking
Bergendahl, Göran; Lindblom, Ted - In: The service industries journal 27 (2007) 5/6, pp. 687-707
Persistent link: https://www.econbiz.de/10003622856
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State and the software : public policies in the shaping of the Indian software sector
Sarma, Mahesh; Krishna, Venni Venkata - In: The service industries journal 30 (2010) 1/2, pp. 25-42
Persistent link: https://www.econbiz.de/10003964350