//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Competitive Advantage of Custo...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
145
Service quality
145
Consumer behaviour
87
Konsumentenverhalten
87
Taiwan
31
Dienstleistungssektor
28
Service industry
28
Competitive advantage
27
Wettbewerbsvorteil
27
Beschwerdemanagement
24
Complaint management
24
Customer service
23
Kundenservice
23
Customer integration
21
Kundenintegration
21
customer satisfaction
20
Confidence
19
Vertrauen
19
Emotion
18
Bank
16
E-commerce
16
Electronic Commerce
16
Betriebliche Wertschöpfung
15
Customer value
15
Dienstleistung
15
Kundenwert
15
Lieferantenmanagement
15
Services
15
Strategic management
15
Strategisches Management
15
Supplier relationship management
15
Value creation
15
Online retailing
14
Online-Handel
14
customer loyalty
14
service quality
14
more ...
less ...
Online availability
All
Undetermined
118
Free
3
Type of publication
All
Article
331
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
334
Aufsatz in Zeitschrift
334
Case study
4
Fallstudie
4
Collection of articles of several authors
3
Sammelwerk
3
Conference proceedings
1
Konferenzschrift
1
more ...
less ...
Language
All
English
334
Author
All
Ha, Hong Youl
4
Yi, Youjae
4
Alves, Helena
3
Ha, Sejin
3
Kim, Wansoo
3
Lin, Wen-bao
3
Ok, Chihyung
3
Rayburn, Steven W.
3
Wu, Cedric Hsi-jui
3
Alrawadieh, Zaid
2
Back, Ki-Joon
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chao, Pei
2
Chen, Ja-shen
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Dabholkar, Pratibha A.
2
Eid, Riyad
2
Gil Saura, Irene
2
Gong, Taeshik
2
Horbel, Chris
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Janda, Swinder
2
Kandampully, Jay
2
Keramati, Abbas
2
Lee, Seonjeong
2
Legendre, Tiffany S.
2
Liang, Chiung-Ju
2
Ma, Jianfeng
2
Malhotra, Neeru
2
Moliner-Tena, Miguel A.
2
Nätti, Satu
2
Park, Jungkun
2
Park, Sang-June
2
Pinto, Mary Beth
2
Popp, Bastian
2
Raposo, Mário
2
Rha, June-young
2
more ...
less ...
Published in...
All
The service industries journal
Journal of business research : JBR
1,178
SpringerLink / Bücher
1,162
Journal of retailing and consumer services
765
Industrial marketing management : the international journal for industrial and high-tech firms
612
International journal of hospitality management
583
Springer eBook Collection
352
Strategic management journal
314
The journal of services marketing
311
Gabler Edition Wissenschaft
280
Journal of Services Marketing
275
Technological forecasting & social change : an international journal
268
Journal of strategic marketing
260
The journal of business & industrial marketing
256
Tourism management : research, policies, practice
256
Journal of the Academy of Marketing Science
245
International journal of contemporary hospitality management
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
European Journal of Marketing
231
Journal of travel and tourism marketing
227
Europäische Hochschulschriften / 5
225
Journal of hospitality marketing & management
215
Cogent business & management
214
Harvard business review : HBR
213
Long range planning : LRP ; international journal of strategic management
208
Harvard-Business-Manager : das Wissen der Besten
204
Springer eBook Collection / Business and Economics
188
International journal of production economics
187
Business horizons
184
International Journal of Bank Marketing
176
International journal of electronic customer relationship management : IJECRM
176
Management decision : MD
176
Journal of business ethics : JOBE
170
Journal of service research : JSR
168
Asia Pacific journal of marketing and logistics
163
Journal of marketing
160
Journal of business strategy
158
Journal of Business & Industrial Marketing
157
European journal of marketing : EJM
155
International journal of business information systems : IJBIS
155
more ...
less ...
Source
All
ECONIS (ZBW)
334
Showing
1
-
10
of
334
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
2
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
3
Relational benefits, their consequences, and customer membership types
Lee, Yong-ki
;
Choi, Byung-ho
;
Kim, Dong Jin
;
Hyun, …
- In:
The service industries journal
34
(
2014
)
3
,
pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
Saved in:
4
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
5
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
6
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
7
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
8
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
9
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
10
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->