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Consumer behaviour
196
Konsumentenverhalten
196
Beziehungsmarketing
185
Relationship marketing
185
Dienstleistungsqualität
121
Service quality
121
Customer satisfaction
89
Kundenzufriedenheit
89
E-commerce
38
Electronic Commerce
38
Online retailing
31
Online-Handel
31
Dienstleistungssektor
29
Emotion
29
Service industry
29
Taiwan
28
Confidence
26
Vertrauen
26
Brand management
24
Erfolgsfaktor
24
Markenführung
24
Success factor
24
Brand image
22
Customer integration
22
Kundenintegration
22
Markenimage
22
Internet marketing
20
Online-Marketing
20
Betriebliche Wertschöpfung
18
Customer service
18
Einzelhandel
18
Kundenservice
18
Retail trade
18
Value creation
18
Social Web
17
Social web
17
customer satisfaction
16
Beschwerdemanagement
15
Complaint management
15
Customer value
15
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365
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367
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367
Case study
3
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Sammelwerk
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English
367
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Ha, Hong Youl
3
Nicholson, Michael
3
Taheri, Babak
3
Wang, Stephen W.
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Amin, Muslim
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bowden, Jana
2
Cervera-Taulet, Amparo
2
Chang, Hsin Hsin
2
Chao, Pei
2
Chen, Ja-shen
2
Chen, Mei-fang
2
Dabholkar, Pratibha A.
2
Ding Hooi Ting
2
Drennan, Judy
2
Eid, Riyad
2
Fang, Jiaming
2
Foxall, Gordon R.
2
Gannon, Martin Joseph
2
Gao, Lily
2
Gil Saura, Irene
2
Ha, Sejin
2
Horbel, Chris
2
Hsu, Maxwell K.
2
Huang, Leo
2
Huang, Li-shia
2
Kesgin, Muhammet
2
Kim, Jung-Hwan
2
Kim, Minjeong
2
Kim, Wansoo
2
Kulbo, Nora Bakabbey
2
Köseoglu, Mehmet Ali
2
Lee, Seonjeong
2
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Published in...
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The service industries journal
Journal of business research : JBR
2,453
Journal of retailing and consumer services
2,117
SpringerLink / Bücher
1,285
International journal of hospitality management
873
International journal of consumer studies
772
Psychology & marketing
717
NBER working paper series
624
Journal of consumer research : JCR ; an interdisciplinary bimonthly
605
Industrial marketing management : the international journal for industrial and high-tech firms
593
Working paper / National Bureau of Economic Research, Inc.
539
NBER Working Paper
468
Management science : journal of the Institute for Operations Research and the Management Sciences
450
Asia Pacific journal of marketing and logistics
446
The journal of product & brand management
415
European journal of marketing : EJM
410
The journal of brand management : an international journal
396
Journal of marketing research : JMR
393
Journal of travel and tourism marketing
392
Journal of the Academy of Marketing Science
383
Tourism management : research, policies, practice
383
Journal of marketing
381
Journal of marketing management : MM
380
Springer eBook Collection
379
Technological forecasting & social change : an international journal
378
The journal of services marketing
378
Journal of retailing
375
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
352
Cogent business & management
351
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
344
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
338
Gabler Edition Wissenschaft
334
International journal of contemporary hospitality management
334
Marketing letters : a journal of research in marketing
333
Journal of international consumer marketing
331
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
329
The international review of retail, distribution and consumer research
326
International journal of retail & distribution management
325
Journal of strategic marketing
319
Journal of consumer behaviour : an international research review
318
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ECONIS (ZBW)
367
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367
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1
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
2
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
3
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
4
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
5
A longitudinal study of online non-relationship intentions
Ha, Hong Youl
;
Janda, Swinder
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 343-354
Persistent link: https://www.econbiz.de/10008937452
Saved in:
6
A conceptual model of motivations for consumer resale on C2C websites
Chu, Hsunchi
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1527-1543
Persistent link: https://www.econbiz.de/10010229413
Saved in:
7
What differentiates Internet shoppers from Internet surfers?
Izquierdo-Yusta, Alicia
;
Pilar Martínez-Ruiz, María
; …
- In:
The service industries journal
34
(
2014
)
6
,
pp. 530-549
Persistent link: https://www.econbiz.de/10010379339
Saved in:
8
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
9
How the time-scarcity feature of live-streaming e-commerce affects impulsive buying
Hao, Shuaikang
;
Huang, Ling
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 875-895
Persistent link: https://www.econbiz.de/10014321630
Saved in:
10
ChatGPT-powered chatbot as a green evangelist : an innovative path toward sustainable consumerism in e-commerce
Sadiq, Muhammad Waqas
;
Akhtar, Muhammad Waheed
;
Huo, Chunhui
- In:
The service industries journal
44
(
2024
)
3/4
,
pp. 173-217
Persistent link: https://www.econbiz.de/10014551089
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