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Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungsqualität
109
Service quality
109
Beziehungsmarketing
71
Relationship marketing
71
Consumer behaviour
51
Konsumentenverhalten
51
Customer service
33
Kundenservice
33
customer satisfaction
20
Dienstleistungssektor
19
Service industry
19
Beschwerdemanagement
16
Complaint management
16
Taiwan
15
service quality
14
Dienstleistung
13
Services
13
customer loyalty
13
Emotion
12
Holiday behaviour
11
Salespeople
11
Urlaubsverhalten
11
Verkaufspersonal
11
Confidence
10
Customer integration
10
Kundenintegration
10
Measurement
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Messung
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Quality management
10
Qualitätsmanagement
10
Vertrauen
10
E-commerce
9
Electronic Commerce
9
Performance measurement
9
Performance-Messung
9
Structural equation model
9
Strukturgleichungsmodell
9
Tourism
9
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Article
189
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191
Aufsatz in Zeitschrift
191
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2
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191
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Alves, Helena
3
Ha, Hong Youl
3
Kim, Wansoo
3
Malhotra, Neeru
3
Ok, Chihyung
3
Yi, Youjae
3
Alrawadieh, Zaid
2
Canter, Deborah D.
2
Cetin, Gurel
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Dabholkar, Pratibha A.
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Janda, Swinder
2
Kandampully, Jay
2
Keramati, Abbas
2
Mukherjee, Avinandan
2
Park, Jungkun
2
Park, Sang-June
2
Pinto, Mary Beth
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rha, June-young
2
Ruiz Mafe, Carla
2
Sanz Blas, Silvia
2
Su, Chao-Ton
2
Vázquez Casielles, Rodolfo
2
Wang, Edward Shih-tse
2
Wang, Kai-yu
2
Wang, Mei-ling
2
Wang, Stephen W.
2
Ackfeldt, Anna-Lena
1
Addo, Prince Clement
1
Adhikari, Kishalay
1
Aimin, Wang
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
Aldas-Manzano, Joaquin
1
Alkire, Linda
1
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The service industries journal
Journal of retailing and consumer services
450
International journal of hospitality management
383
Journal of business research : JBR
327
The journal of services marketing
221
Journal of Services Marketing
205
Tourism management : research, policies, practice
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
174
Journal of travel and tourism marketing
168
Journal of hospitality marketing & management
157
International journal of contemporary hospitality management
151
International Journal of Bank Marketing
119
European Journal of Marketing
114
Services marketing quarterly
111
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
108
Journal of service research : JSR
106
Cogent business & management
105
SpringerLink / Bücher
103
Journal of air transport management
94
Service business
93
International Journal of Contemporary Hospitality Management
91
Psychology & marketing
91
Journal of service management
89
The TQM journal : the international review of organizational improvement
87
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
The TQM Magazine
86
Tourism management perspectives : TMP
84
Journal of the Academy of Marketing Science
80
Industrial marketing management : the international journal for industrial and high-tech firms
79
International journal of services and operations management
76
International journal of productivity and quality management : IJPQM
74
International Journal of Quality & Reliability Management
71
International journal of quality and service sciences
71
Journal of strategic marketing
70
Total quality management & business excellence
68
Managing service quality : MSQ ; an international journal
66
The international journal of bank marketing : IJBM
66
European journal of marketing : EJM
63
International journal of quality & reliability management
63
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ECONIS (ZBW)
191
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1
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191
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1
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
2
Internal market orientation and its influence on the satisfaction of contact personnel
Tortosa-Edo, Vicent
;
Sánchez-García, Javier
; …
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1279-1297
Persistent link: https://www.econbiz.de/10003996865
Saved in:
3
The effect of service failure types and service recovery on customer satisfaction : a mental accounting perspective
Chuang, Shih-chieh
;
Cheng, Yin-hui
;
Chang, Chai-jung
; …
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 257-271
Persistent link: https://www.econbiz.de/10009427682
Saved in:
4
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
5
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
6
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
7
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
8
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
9
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
10
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
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