Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The service industries journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Drivers of customer behavioral...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
294
Service quality
294
Consumer behaviour
198
Konsumentenverhalten
197
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungssektor
54
Service industry
54
Taiwan
45
Einzelhandel
41
Retail trade
41
Emotion
37
Brand management
32
Markenführung
32
Confidence
28
Customer service
28
Kundenservice
28
Vertrauen
28
E-commerce
27
Electronic Commerce
27
Beschwerdemanagement
26
Complaint management
26
Customer integration
26
Großbritannien
26
Kundenintegration
26
Online retailing
26
Online-Handel
26
United Kingdom
26
Brand image
24
Markenimage
24
Spain
24
Spanien
24
Dienstleistung
23
Services
23
Betriebliche Wertschöpfung
21
Social Web
21
Social web
21
Value creation
21
more ...
less ...
Online availability
All
Undetermined
186
Free
5
Type of publication
All
Article
571
Book / Working Paper
8
Type of publication (narrower categories)
All
Article in journal
579
Aufsatz in Zeitschrift
579
Collection of articles of several authors
8
Sammelwerk
8
Case study
6
Fallstudie
6
Conference proceedings
1
Konferenzschrift
1
more ...
less ...
Language
All
English
579
Author
All
Alves, Helena
4
Ha, Hong Youl
4
Lin, Wen-bao
4
Wang, Stephen W.
4
Yi, Youjae
4
Alexander, Nicholas
3
Dabholkar, Pratibha A.
3
Ha, Sejin
3
Hsu, Maxwell K.
3
Kandampully, Jay
3
Kim, Wansoo
3
Malhotra, Neeru
3
Mas-Verdu, Francisco
3
Nicholson, Michael
3
Ok, Chihyung
3
Park, Jungkun
3
Rayburn, Steven W.
3
Sanz Blas, Silvia
3
Serrasqueiro, Zélia M.
3
Taheri, Babak
3
Tsaur, Sheng-hshiung
3
Wang, Mei-ling
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Yen, David C.
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Baviera-Puig, Amparo
2
Bloemer, Johanna M.
2
Bowden, Jana
2
Bowen, David
2
Broadbridge, Adelina M.
2
Bryson, John R.
2
more ...
less ...
Published in...
All
The service industries journal
Journal of business research : JBR
2,501
Journal of retailing and consumer services
2,351
International journal of hospitality management
1,148
NBER working paper series
798
International journal of consumer studies
785
Psychology & marketing
738
SpringerLink / Bücher
701
Working paper / National Bureau of Economic Research, Inc.
697
NBER Working Paper
624
European Journal of Marketing
617
Journal of consumer research : JCR ; an interdisciplinary bimonthly
593
Journal of retailing
562
Industrial marketing management : the international journal for industrial and high-tech firms
544
Tourism management : research, policies, practice
522
Management science : journal of the Institute for Operations Research and the Management Sciences
481
Journal of Services Marketing
474
Journal of Consumer Marketing
472
Asia Pacific journal of marketing and logistics
470
International Journal of Retail & Distribution Management
464
Journal of travel and tourism marketing
448
The journal of services marketing
448
European journal of marketing : EJM
434
Journal of marketing
429
The international review of retail, distribution and consumer research
429
Journal of the Academy of Marketing Science
427
International journal of retail & distribution management
418
The journal of product & brand management
417
Journal of marketing research : JMR
411
European journal of operational research : EJOR
407
Journal of marketing management : MM
406
International journal of contemporary hospitality management
404
Cogent business & management
393
The journal of brand management : an international journal
392
International journal of production economics
368
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
363
Journal of hospitality marketing & management
362
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
352
Marketing intelligence & planning
350
Marketing letters : a journal of research in marketing
341
more ...
less ...
Source
All
ECONIS (ZBW)
579
Showing
1
-
10
of
579
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
Saved in:
2
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
3
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
4
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
5
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
6
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
7
Store attributes leading customer satisfaction with unplanned purchases
Martínez-Ruiz, María Pilar
;
Blázquez-Resino, Juán José
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 277-295
Persistent link: https://www.econbiz.de/10011741094
Saved in:
8
Do customer participation and cognitive ability influence satisfaction?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
9
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
10
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
