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Dienstleistungsqualität
292
Service quality
292
Consumer behaviour
197
Konsumentenverhalten
196
Beziehungsmarketing
185
Relationship marketing
185
Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungssektor
47
Service industry
47
Taiwan
45
Emotion
37
Customer service
33
Kundenservice
33
Brand management
29
Confidence
29
Markenführung
29
Vertrauen
29
Customer integration
26
Kundenintegration
26
Beschwerdemanagement
25
Complaint management
25
E-commerce
25
Electronic Commerce
25
Online retailing
25
Online-Handel
25
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24
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23
Spanien
23
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22
Services
22
Betriebliche Wertschöpfung
21
Gesundheitsversorgung
21
Health care
21
Value creation
21
Bank
20
Customer value
20
Gesundheitswesen
20
Health care system
20
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Alves, Helena
4
Ha, Hong Youl
4
Lin, Wen-bao
4
Wang, Stephen W.
4
Yi, Youjae
4
Dabholkar, Pratibha A.
3
Hsu, Maxwell K.
3
Kandampully, Jay
3
Kim, Wansoo
3
Malhotra, Neeru
3
Nicholson, Michael
3
Ok, Chihyung
3
Park, Jungkun
3
Rayburn, Steven W.
3
Sanz Blas, Silvia
3
Taheri, Babak
3
Tsaur, Sheng-hshiung
3
Wang, Mei-ling
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Yen, David C.
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Arasli, Huseyin
2
Arici, Hasan Evrim
2
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2
Bloemer, Johanna M.
2
Bowden, Jana
2
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2
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2
Canter, Deborah D.
2
Casaló, Luis V.
2
Cetin, Gurel
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chen, Li-Fei
2
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The service industries journal
Journal of business research : JBR
2,518
Journal of retailing and consumer services
2,159
International journal of hospitality management
1,070
SpringerLink / Bücher
943
NBER working paper series
934
Working paper / National Bureau of Economic Research, Inc.
807
International journal of consumer studies
791
NBER Working Paper
732
Psychology & marketing
727
Journal of consumer research : JCR ; an interdisciplinary bimonthly
598
European Journal of Marketing
591
Industrial marketing management : the international journal for industrial and high-tech firms
555
Journal of Services Marketing
509
Tourism management : research, policies, practice
499
Management science : journal of the Institute for Operations Research and the Management Sciences
498
Journal of Consumer Marketing
472
Asia Pacific journal of marketing and logistics
465
The journal of services marketing
461
Journal of travel and tourism marketing
449
European journal of marketing : EJM
424
Journal of the Academy of Marketing Science
422
The journal of product & brand management
411
International journal of contemporary hospitality management
408
Journal of marketing research : JMR
408
Journal of marketing management : MM
404
Journal of marketing
403
Cogent business & management
400
Technological forecasting & social change : an international journal
390
The journal of brand management : an international journal
390
Journal of retailing
378
European journal of operational research : EJOR
371
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
358
Journal of business ethics : JOBE
354
Journal of hospitality marketing & management
353
International Journal of Bank Marketing
341
International Journal of Retail & Distribution Management
341
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
339
Marketing letters : a journal of research in marketing
339
Journal of international consumer marketing
336
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ECONIS (ZBW)
562
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1
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
3
The intellectual structure of customer experience research in service scholarship : a bibliometric analysis
Arici, Hasan Evrim
;
Köseoglu, Mehmet Ali
;
Sökmen, Alptekin
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 514-550
Persistent link: https://www.econbiz.de/10013362133
Saved in:
4
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
5
Experience vs quality : predicting satisfaction and loyalty in services
Cetin, Gurel
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1167-1182
Persistent link: https://www.econbiz.de/10012403821
Saved in:
6
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
7
Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 721-738
Persistent link: https://www.econbiz.de/10011655411
Saved in:
8
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
9
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
10
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
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