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Consumer behaviour
198
Konsumentenverhalten
197
Beziehungsmarketing
187
Relationship marketing
187
Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
159
Service quality
159
Einzelhandel
41
Retail trade
41
Taiwan
36
Emotion
35
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customer satisfaction
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Ha, Hong Youl
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Wang, Stephen W.
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Yi, Youjae
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Alexander, Nicholas
3
Alves, Helena
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Dabholkar, Pratibha A.
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Ha, Sejin
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Kandampully, Jay
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Kim, Wansoo
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Ok, Chihyung
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Park, Jungkun
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Rayburn, Steven W.
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Sanz Blas, Silvia
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Taheri, Babak
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Tsaur, Sheng-hshiung
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Wu, Cedric Hsi-jui
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Xiao, Sarah Hong
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Addo, Prince Clement
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Ahmed, Sohel
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Akhtar, Nadeem
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Chen, Mei-fang
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Chih, Wen-hai
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Ding Hooi Ting
2
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The service industries journal
Journal of business research : JBR
2,474
Journal of retailing and consumer services
2,284
International journal of hospitality management
995
International journal of consumer studies
783
Psychology & marketing
725
SpringerLink / Bücher
693
NBER working paper series
638
Journal of consumer research : JCR ; an interdisciplinary bimonthly
592
European Journal of Marketing
587
Journal of retailing
554
Industrial marketing management : the international journal for industrial and high-tech firms
530
Working paper / National Bureau of Economic Research, Inc.
516
Asia Pacific journal of marketing and logistics
466
Tourism management : research, policies, practice
461
NBER Working Paper
456
Journal of Consumer Marketing
448
International Journal of Retail & Distribution Management
441
Management science : journal of the Institute for Operations Research and the Management Sciences
439
Journal of travel and tourism marketing
434
The international review of retail, distribution and consumer research
428
Journal of marketing
427
European journal of marketing : EJM
425
The journal of services marketing
423
Journal of the Academy of Marketing Science
422
The journal of product & brand management
415
International journal of retail & distribution management
412
Journal of marketing research : JMR
407
Journal of marketing management : MM
395
The journal of brand management : an international journal
390
Journal of Services Marketing
387
Cogent business & management
366
International journal of contemporary hospitality management
364
European journal of operational research : EJOR
360
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
360
Technological forecasting & social change : an international journal
358
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
352
International journal of production economics
344
Marketing intelligence & planning
340
Journal of hospitality marketing & management
338
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ECONIS (ZBW)
438
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1
Status demotion in hierarchical loyalty programs : effects of payment source
Ramaseshan, B.
;
Stein, Alisha
;
Rabbanee, Fazlul K.
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011579171
Saved in:
2
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
3
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
4
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
5
Dimensions of customer loyalty in hospitality micro-enterprises
Haghighi, Azin Mostajer
;
Baum, Tom
;
Shafti, Farhad
- In:
The service industries journal
34
(
2014
)
3
,
pp. 251-273
Persistent link: https://www.econbiz.de/10010344131
Saved in:
6
Impact of tacit knowledge on customer loyalty
Pereira, Carla Alexandra Barbosa
;
Alves, Helena
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 827-845
Persistent link: https://www.econbiz.de/10011672531
Saved in:
7
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
8
Effect of e-referral incentive programs on referrer loyalty on social platforms
Fu, Xiaorong
;
Pang, Jing
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1234-1255
Persistent link: https://www.econbiz.de/10013466628
Saved in:
9
Customer behavioural intentions towards mobile money services adoption in Ghana
Narteh, Bedman
;
Mahmoud, Mahmoud Abdulai
;
Amoh, Simon
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 426-447
Persistent link: https://www.econbiz.de/10011760429
Saved in:
10
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
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