Narrow search
Showing 1 - 10 of 86
Cover Image
Trust types, distrust, and performance outcomes in small business relationships : the pharmacy-drug warehouse case
Şengün, Ayşe Elif; Wasti, S. Nazlı - In: The service industries journal 31 (2011) 1/2, pp. 287-309
Persistent link: https://www.econbiz.de/10008904632
Cover Image
Mediating and moderating processes in the relation between problem customer perceptions and work-family conflict
Hu, Hsiu-hua; Hsu, Chin-tien; Lee, Wen-ruey; Chang, … - In: The service industries journal 31 (2011) 7/8, pp. 1365-1380
Persistent link: https://www.econbiz.de/10009154339
Cover Image
Does the length of a customer-provider relationship really matter?
Chiao, Yu-ching; Chiu, Ya-kang; Guan, Jyh-liang - In: The service industries journal 28 (2008) 5/6, pp. 649-667
Persistent link: https://www.econbiz.de/10003775764
Cover Image
Customer referral management : the implications of social networks
Law, Monica - In: The service industries journal 28 (2008) 5/6, pp. 669-683
Persistent link: https://www.econbiz.de/10003775765
Cover Image
The impacts of ethical sales behaviour on customer loyalty in the life insurance industry
Chen, Mei-fang; Mau, Liang-hung - In: The service industries journal 29 (2009) 1/2, pp. 59-74
Persistent link: https://www.econbiz.de/10003849569
Cover Image
Multi-dimenstional role of trust in Internet banking adoption
Yousafzai, Shumaila; Pallister, John; Foxall, Gordon R. - In: The service industries journal 29 (2009) 5/6, pp. 591-605
Persistent link: https://www.econbiz.de/10003880526
Cover Image
Consumer participation in using online recommendation agents : effects on satisfaction, trust, and purchase intentions
Dabholkar, Pratibha A.; Sheng, Xiaojing - In: The service industries journal 32 (2012) 9, pp. 1433-1449
Persistent link: https://www.econbiz.de/10009579524
Cover Image
The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
Dimitriadis, Sergios; Kyrezis, Nikolaos - In: The service industries journal 31 (2011) 7/8, pp. 1293-1310
Persistent link: https://www.econbiz.de/10009154358
Cover Image
Internet banking loyalty : evaluating the role of trust, satisfaction, perceived risk and frequency of use
Aldas-Manzano, Joaquin; Ruiz Mafe, Carla; Sanz Blas, Silvia - In: The service industries journal 31 (2011) 7/8, pp. 1165-1190
Persistent link: https://www.econbiz.de/10009154406
Cover Image
Adherence to customer loyalty programmes and changes in buyer behaviour
Collado Agudo, Jesús; Herrero Crespo, Angel; … - In: The service industries journal 32 (2012) 8, pp. 1323-1341
Persistent link: https://www.econbiz.de/10009553145