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Subject
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Consumer behaviour
197
Konsumentenverhalten
196
Beziehungsmarketing
185
Relationship marketing
185
Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungsqualität
159
Service quality
159
Emotion
35
Taiwan
34
Dienstleistungssektor
32
Service industry
32
Confidence
30
Vertrauen
30
Brand management
26
Markenführung
26
Social Web
26
Social web
26
Beschwerdemanagement
24
Complaint management
24
Customer integration
24
Kundenintegration
24
Brand image
23
Customer service
23
Kundenservice
23
Markenimage
23
E-commerce
22
Electronic Commerce
22
Online retailing
21
Online-Handel
21
customer satisfaction
20
Dienstleistung
19
Internet marketing
19
Online-Marketing
19
Services
19
Arbeitszufriedenheit
18
Betriebliche Wertschöpfung
18
Job satisfaction
18
Value creation
18
Einzelhandel
17
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4
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428
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428
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4
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4
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2
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English
428
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Ha, Hong Youl
4
Wang, Stephen W.
4
Yi, Youjae
4
Alves, Helena
3
Dabholkar, Pratibha A.
3
Hsu, Maxwell K.
3
Kim, Wansoo
3
Lin, Wen-bao
3
Nicholson, Michael
3
Ok, Chihyung
3
Park, Jungkun
3
Rayburn, Steven W.
3
Sanz Blas, Silvia
3
Taheri, Babak
3
Tsaur, Sheng-hshiung
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Abid, Ghulam
2
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Arici, Hasan Evrim
2
Back, Ki-Joon
2
Bowden, Jana
2
Bowen, David
2
Canter, Deborah D.
2
Casaló, Luis V.
2
Cetin, Gurel
2
Chao, Pei
2
Chen, Li-Fei
2
Chen, Mei-fang
2
Chih, Wen-hai
2
Ding Hooi Ting
2
Drennan, Judy
2
Eid, Riyad
2
Fang, Jiaming
2
Flavián Blanco, Carlos
2
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Published in...
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The service industries journal
Journal of business research : JBR
2,621
Journal of retailing and consumer services
2,159
International journal of hospitality management
1,024
International journal of consumer studies
791
Psychology & marketing
751
SpringerLink / Bücher
747
NBER working paper series
677
Journal of consumer research : JCR ; an interdisciplinary bimonthly
604
Working paper / National Bureau of Economic Research, Inc.
590
Discussion paper series / IZA
566
Industrial marketing management : the international journal for industrial and high-tech firms
563
Tourism management : research, policies, practice
540
NBER Working Paper
509
Technological forecasting & social change : an international journal
475
Asia Pacific journal of marketing and logistics
472
Journal of travel and tourism marketing
472
The journal of services marketing
433
Management science : journal of the Institute for Operations Research and the Management Sciences
431
European journal of marketing : EJM
423
Journal of marketing management : MM
419
The journal of product & brand management
416
Journal of marketing research : JMR
415
Journal of marketing
413
The journal of brand management : an international journal
409
Journal of the Academy of Marketing Science
399
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
394
Cogent business & management
388
International journal of contemporary hospitality management
388
Journal of retailing
371
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
357
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
355
Journal of hospitality marketing & management
355
Journal of business ethics : JOBE
347
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
344
Journal of marketing communications
343
Marketing letters : a journal of research in marketing
338
Journal of international consumer marketing
335
IZA Discussion Paper
333
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
333
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ECONIS (ZBW)
428
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1
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10
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428
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1
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
2
Experience vs quality : predicting
satisfaction
and loyalty in services
Cetin, Gurel
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1167-1182
Persistent link: https://www.econbiz.de/10012403821
Saved in:
3
Social media's contribution to customer
satisfaction
with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
4
The relationship between Internet addiction and negative eWOM
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 943-965
Persistent link: https://www.econbiz.de/10012205909
Saved in:
5
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
6
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
7
An integrative framework for customer switching behavior
Mosavi, Seyed Mohammad
;
Sangari, Mohamad Sadegh
; …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1067-1094
Persistent link: https://www.econbiz.de/10011977442
Saved in:
8
The impacts of complaint efforts on customer
satisfaction
and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
9
Do customer participation and cognitive ability influence
satisfaction
?
Jia, Jingdong
;
Wang, Jing
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 416-437
Persistent link: https://www.econbiz.de/10011579203
Saved in:
10
Cultural influences on B2B service quality-
satisfaction
-loyalty
Lee, Myungho
;
Kang, Mincheol
;
Kang, Ju Young
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
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