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Consumer behaviour
197
Konsumentenverhalten
196
Beziehungsmarketing
185
Relationship marketing
185
Customer satisfaction
172
Kundenzufriedenheit
172
Dienstleistungsqualität
166
Service quality
166
Einzelhandel
41
Retail trade
41
Taiwan
40
E-commerce
38
Electronic Commerce
38
Emotion
35
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34
Service industry
34
Brand image
33
Brand management
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Markenführung
33
Markenimage
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Online retailing
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Online-Handel
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Betriebliche Wertschöpfung
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Dienstleistung
20
Services
20
Value creation
20
customer satisfaction
20
Internet marketing
19
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Ha, Hong Youl
4
Park, Jungkun
4
Taheri, Babak
4
Wang, Stephen W.
4
Yi, Youjae
4
Alexander, Nicholas
3
Alves, Helena
3
Dabholkar, Pratibha A.
3
Gannon, Martin Joseph
3
Hsu, Maxwell K.
3
Kandampully, Jay
3
Kim, Wansoo
3
Lin, Wen-bao
3
Nicholson, Michael
3
Ok, Chihyung
3
Rayburn, Steven W.
3
Sanz Blas, Silvia
3
Tsaur, Sheng-hshiung
3
Wu, Cedric Hsi-jui
3
Xiao, Sarah Hong
3
Addo, Prince Clement
2
Ahmed, Sohel
2
Ahn, Jiseon
2
Akhtar, Nadeem
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Alrawadieh, Zaid
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Amin, Muslim
2
Apetrei, Andreea
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Arici, Hasan Evrim
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Back, Ki-Joon
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Bowden, Jana
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Bowen, David
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Broadbridge, Adelina M.
2
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2
Casaló, Luis V.
2
Cervera-Taulet, Amparo
2
Cetin, Gurel
2
Chang, Hsin Hsin
2
Chao, Pei
2
Chen, Ja-shen
2
Chen, Li-Fei
2
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The service industries journal
Journal of business research : JBR
2,741
Journal of retailing and consumer services
2,328
NBER working paper series
1,243
Working paper / National Bureau of Economic Research, Inc.
1,071
International journal of hospitality management
1,026
NBER Working Paper
996
SpringerLink / Bücher
985
International journal of consumer studies
792
European journal of operational research : EJOR
763
Psychology & marketing
756
Management science : journal of the Institute for Operations Research and the Management Sciences
710
Industrial marketing management : the international journal for industrial and high-tech firms
640
Journal of consumer research : JCR ; an interdisciplinary bimonthly
619
Tourism management : research, policies, practice
580
Journal of retailing
560
CESifo working papers
533
Economics letters
530
The journal of brand management : an international journal
509
Journal of travel and tourism marketing
503
International journal of production economics
489
Asia Pacific journal of marketing and logistics
486
Discussion paper / Centre for Economic Policy Research
483
The journal of product & brand management
476
European journal of marketing : EJM
460
Journal of marketing
458
Journal of marketing research : JMR
440
Technological forecasting & social change : an international journal
440
Finance research letters
436
The international review of retail, distribution and consumer research
434
The journal of services marketing
433
Journal of marketing management : MM
430
Journal of the Academy of Marketing Science
430
Applied economics
429
Journal of economic behavior & organization : JEBO
428
International journal of retail & distribution management
419
Working paper
413
Discussion paper series / IZA
394
Cogent business & management
393
International journal of contemporary hospitality management
389
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ECONIS (ZBW)
469
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469
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1
Investigating customers' system justifying responses : application of system justification theory
Legendre, Tiffany S.
;
Lee, Seonjeong
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 832-851
Persistent link: https://www.econbiz.de/10012623977
Saved in:
2
Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Islam, Jamid Ul
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 519-540
Persistent link: https://www.econbiz.de/10012204712
Saved in:
3
A study of preferences in a simulated online shopping experiment
Fagerstrøm, Asle
;
Arntzen, Erik
;
Foxall, Gordon R.
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2609-2621
Persistent link: https://www.econbiz.de/10009413562
Saved in:
4
What consumers say and do : planned and actual amounts bought in relation to brand benefits
Porto, Rafael Barreiros
;
Oliveira-Castro, Jorge Mendes de
; …
- In:
The service industries journal
31
(
2011
)
15/16
,
pp. 2565-2576
Persistent link: https://www.econbiz.de/10009413572
Saved in:
5
Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.
;
Dubinsky, Alan J.
- In:
The service industries journal
34
(
2014
)
3
,
pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
Saved in:
6
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
7
Effects of web site characteristics on customer loyalty in B2B e-commerce : evidence from Taiwan
Hsu, Li-chun
;
Wang, Kai-yu
;
Chih, Wen-hai
- In:
The service industries journal
33
(
2013
)
11
,
pp. 1026-1050
Persistent link: https://www.econbiz.de/10010126458
Saved in:
8
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
9
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
10
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
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