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Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
105
Service quality
105
Beziehungsmarketing
73
Relationship marketing
73
Consumer behaviour
61
Konsumentenverhalten
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Internet marketing
23
Online-Marketing
23
customer satisfaction
20
Dienstleistungssektor
17
Service industry
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Taiwan
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service quality
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customer loyalty
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Online retailing
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Online-Handel
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Kundenintegration
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Viral marketing
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Virales Marketing
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10
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Alves, Helena
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Sanz Blas, Silvia
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Ruiz Mafe, Carla
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The service industries journal
Journal of business research : JBR
651
Journal of retailing and consumer services
610
International journal of hospitality management
443
Online Information Review
332
SpringerLink / Bücher
274
International Journal of Quality & Reliability Management
272
Tourism management : research, policies, practice
262
International journal of internet marketing and advertising : IJIMA
238
Telecommunications policy : the international journal of digital economy, data sciences and new media
237
Journal of Services Marketing
220
Journal of travel and tourism marketing
220
The journal of services marketing
210
Journal of hospitality marketing & management
197
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
193
International journal of contemporary hospitality management
187
The TQM Magazine
184
European Journal of Marketing
180
Cogent business & management
173
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
165
MPRA Paper
165
Technological forecasting & social change : an international journal
160
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
157
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
155
Industrial Management & Data Systems
151
Industrial marketing management : the international journal for industrial and high-tech firms
148
International Journal of Bank Marketing
146
Psychology & marketing
146
Management science : journal of the Institute for Operations Research and the Management Sciences
144
International journal of electronic marketing and retailing : IJEMR
139
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
138
Strategic Direction
138
International journal of business information systems : IJBIS
137
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
134
NBER working paper series
134
Journal of internet commerce
133
Aslib Proceedings
132
Journal of marketing communications
131
Journal of Consumer Marketing
128
International Journal of Contemporary Hospitality Management
126
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ECONIS (ZBW)
202
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1
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
2
Customer engagement and purchase intention in live-streaming digital marketing platforms
Addo, Prince Clement
;
Fang, Jiaming
;
Asare, Andy Ohemeng
; …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 767-786
Persistent link: https://www.econbiz.de/10012623973
Saved in:
3
Promoting service brands via the
internet
Vilnai-Yavetz, Iris
;
Tifferet, Sigal
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1544-1563
Persistent link: https://www.econbiz.de/10010229412
Saved in:
4
What differentiates
Internet
shoppers from
Internet
surfers?
Izquierdo-Yusta, Alicia
;
Pilar Martínez-Ruiz, María
; …
- In:
The service industries journal
34
(
2014
)
6
,
pp. 530-549
Persistent link: https://www.econbiz.de/10010379339
Saved in:
5
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
6
The relationship between
Internet
addiction and negative eWOM
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 943-965
Persistent link: https://www.econbiz.de/10012205909
Saved in:
7
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
8
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
9
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
10
Relational benefits, their consequences, and customer membership types
Lee, Yong-ki
;
Choi, Byung-ho
;
Kim, Dong Jin
;
Hyun, …
- In:
The service industries journal
34
(
2014
)
3
,
pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
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