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The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo; Kim, Woo Gon; Kim, Hong-Bumm - In: Tourism management : research, policies, practice 30 (2009) 1, pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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Customer retention in the medical tourism industry : impact of quality, satisfaction, trust and price resonableness
Han, Heesup; Hyun, Sunghyup Sean - In: Tourism management : research, policies, practice 46 (2015), pp. 20-29
Persistent link: https://www.econbiz.de/10010485589
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An examination of the differences in retail service evaluation between domestic and tourist shoppers in Hong Kong
Lloyd, Alison E.; Yip, Leslie S. C.; Luk, Sherriff T. K. - In: Tourism management : research, policies, practice 32 (2011) 3, pp. 520-533
Persistent link: https://www.econbiz.de/10008907745
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Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo; Kim, Jungkeun; Hwang, Jinsoo; Cui, Yuanyuan - In: Tourism management : research, policies, practice 84 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
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Communication strategies for multi-tier loyalty programs : the role of progress framing
Zeng, Kevin J.; Yu, Irina Y.; Yang, Morgan X.; Chan, Haksin - In: Tourism management : research, policies, practice 91 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013271589
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Plastic loyalty : investigating loyalty card programs for a Finnish hotel chain
Pesonen, Juho; Komppula, Raija; Murphy, Jamie - In: Tourism management : research, policies, practice 73 (2019), pp. 115-122
Persistent link: https://www.econbiz.de/10012004907
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All that glitters is not green : creating trustworthy ecofriendly services at green hotels
Gupta, Anshu; Dash, Satyabhusan; Mishra, Abhishek - In: Tourism management : research, policies, practice 70 (2019), pp. 155-169
Persistent link: https://www.econbiz.de/10011949644
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The effect of perceived trust on electronic commerce : shopping online for tourism products and services in South Korea
Kim, Myung-ja; Chung, Namho; Lee, Choong-Ki - In: Tourism management : research, policies, practice 32 (2011) 2, pp. 256-265
Persistent link: https://www.econbiz.de/10008797577
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Influence of trust and perceived value on the intention to purchase travel online : integrating the effects of assurance on trust antecedents
Bonsón-Ponte, Enrique; Carvajal-Trujillo, Elena; … - In: Tourism management : research, policies, practice 47 (2015), pp. 286-302
Persistent link: https://www.econbiz.de/10010499446