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An advanced analytical framework for improving customer satisfaction : a case of air passengers
Lin, Zhibin; Vlachos, Ilias - In: Transportation research / E : an international journal 114 (2018), pp. 185-195
Persistent link: https://www.econbiz.de/10011870628
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Linkages between customer service, customer satisfaction and performance in the airline industry : Investigation of non-linearities and moderating effects
Steven, Adams B.; Yan, Dong; Dresner, Martin - In: Transportation research / E : an international journal 48 (2012) 4, pp. 743-754
Persistent link: https://www.econbiz.de/10009550799
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Airline passengers' continuance intention towards online check-in services : the role of personal innovativeness and subjective knowledge
Lin, Zhibin; Filieri, Raffaele - In: Transportation research / E : an international journal 81 (2015), pp. 158-168
Persistent link: https://www.econbiz.de/10011373972
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Mergers and service quality in the airline industry : a silver lining for air travelers?
Steven, Adams B.; Alamdar Yazdi, Amirhossein; Dresner, … - In: Transportation research / E : an international journal 89 (2016), pp. 1-13
Persistent link: https://www.econbiz.de/10011494140
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Impacts of airline mergers on passenger welfare
Vaze, Vikrant; Luo, Tian; Harder, Reed - In: Transportation research / E : an international journal 101 (2017), pp. 130-154
Persistent link: https://www.econbiz.de/10011701874
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Drivers of airline loyalty : evidence from the business travelers in China
Vlachos, Ilias; Lin, Zhibin - In: Transportation research / E : an international journal 71 (2014), pp. 1-17
Persistent link: https://www.econbiz.de/10010439550
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Berth scheduling by customer service differentiation : a multi-objective approach
Golias, Mihalis M.; Boile, Maria; Theofanis, Sotirios - In: Transportation research / E : an international journal 45 (2009) 6, pp. 878-892
Persistent link: https://www.econbiz.de/10003903731
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Deploying effective service strategy in the operations stage of high-speed rail
Chou, Jui-sheng; Kim, Changwan; Kuo, Yao-chen; Ou, Nai-chi - In: Transportation research / E : an international journal 47 (2011) 4, pp. 507-519
Persistent link: https://www.econbiz.de/10008986918
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Improving service quality in public transportation systems using automated customer feedback
Stelzer, Anselmo; Englert, Frank; Hörold, Stephan; … - In: Transportation research / E : an international journal 89 (2016), pp. 259-271
Persistent link: https://www.econbiz.de/10011494663
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Service quality gaps of business customers in the shipping industry
Chen, Kee-kuo; Chang, Ching-ter; Lai, Cheng-Sheng - In: Transportation research / E : an international journal 45 (2009) 1, pp. 222-237
Persistent link: https://www.econbiz.de/10009535724