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~language:"eng"
~subject:"Informationstechnik"
~subject:"Service quality"
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Informationstechnik
Service quality
Relationship marketing
21,331
Beziehungsmarketing
20,633
Social Web
18,895
Social web
18,874
Consumer behaviour
15,122
Konsumentenverhalten
14,921
Customer satisfaction
14,566
Kundenzufriedenheit
13,061
Digitalisierung
12,250
Digitization
12,052
Dienstleistungsqualität
7,457
Online-Marketing
6,517
Internet marketing
6,484
Electronic Commerce
4,834
E-commerce
4,761
Brand management
3,755
Markenführung
3,743
Online-Handel
3,234
Online retailing
3,230
Innovation
3,030
Viral marketing
2,873
Virales Marketing
2,872
Brand image
2,754
Markenimage
2,744
Soziales Netzwerk
2,407
Social network
2,349
Information technology
2,344
Marketing management
2,227
Marketingmanagement
2,224
Lieferantenmanagement
2,128
Supplier relationship management
2,127
USA
2,123
United States
2,075
Vertrauen
2,067
Confidence
2,066
Customer integration
1,908
Kundenintegration
1,906
Retail trade
1,833
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Han, Heesup
36
Mattila, Anna S.
26
Prentice, Catherine
26
Prybutok, Victor R.
23
Sharma, Piyush
23
Usman, Osly
22
McColl-Kennedy, Janet R.
19
Gil Saura, Irene
18
Shahin, Arash
17
Wong, IpKin Anthony
17
Balaji, M. S.
15
Bilgihan, Anil
15
Söderlund, Magnus
15
Gustafsson, Anders
14
Edvardsson, Bo
13
Gong, Taeshik
13
Klaus, Philipp
13
Patterson, Paul G.
13
Grégoire, Yany
12
Hyun, Sunghyup Sean
12
Marimon, Frederic
12
Quach, Sara
12
Sreejesh, S.
12
Amin, Muslim
11
Hollebeek, Linda D.
11
Jang, Soocheong
11
Qu, Hailin
11
Roy, Sanjit
11
Torres, Edwin N.
11
Van Vaerenbergh, Yves
11
Akroush, Mamoun N.
10
Ali, Faizan
10
Guchait, Priyanko
10
Hsu, Cathy H. C.
10
Izogo, Ernest Emeka
10
Kim, Woo Gon
10
Ladhari, Riadh
10
Roberts-Lombard, Mornay
10
Sparks, Beverley
10
Su, LuJun
10
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IGI Global
30
World Bank Group
18
World Bank
7
Europäische Kommission / Gemeinsame Forschungsstelle
4
UNCTAD
4
Healthcare Information and Management Systems Society
3
Vereinte Nationen / Economic Commission for Latin America and the Caribbean
3
Aserbaidschan / Statistika Komitäsi
2
Edward Elgar Publishing
2
European Health Care Conference <2, 2011, Hamburg>
2
ItAIS <18., 2021, Trient>
2
National Bureau of Economic Research
2
RWTH Aachen
2
Scientific Center of Innovative Research
2
Sofijski universitet "Sv. Kliment Ochridski" / Faculty of Economics
2
Springer Fachmedien Wiesbaden
2
Technische Universität Dresden
2
Weltbank
2
ANZMAC Conference <2019, Wellington>
1
Accenture
1
Annual International Scientific Conference "Digital Transformation in Industry: Trends, Management, Strategies" <4., 2022, Jekaterinburg>
1
Annual International Scientific Conference “Digital Transformation in Industry: Trends, Management, Strategies” <3., 2021, Online>
1
Association of Italian Organization Studies Academics / Annual workshop <21., 2020, Mailand>
1
Australian and New Zealand Marketing Academy
1
Bandung Creative Movement International Conference on Creative Industries <7., 2020, Bandung>
1
Boao Forum for Asia
1
Centre for European Policy Studies
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Concurrent SIGPHIL_372ICIS (Virtual Only) Workshop on Products of Theorizing: Towards Native Theories of Emerging Information Technology <9., 2021, Online>
1
Conference on "Smart Technologies for an Inclusive World" <2020, Online>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Dark Horse Innovation <Firma>
1
Deutschland / Bundesministerium für Wirtschaft und Energie
1
Digital Technologies in Teaching and Learning Strategies <Veranstaltung> <2021, Rostow am Don>
1
ENTER 2023 eTourism Conference <30., 2023, Johannesburg>
1
ENTER <22., 2015, Lugano>
1
Einstein Center Digital Future
1
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Published in...
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Journal of retailing and consumer services
273
International journal of hospitality management
272
Journal of business research : JBR
204
The journal of services marketing
160
The service industries journal
149
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
Journal of hospitality marketing & management
111
International journal of contemporary hospitality management
108
Journal of travel and tourism marketing
99
Services marketing quarterly
97
Technological forecasting & social change : an international journal
82
Service business
78
The TQM journal : the international review of organizational improvement
78
Journal of air transport management
75
Tourism management : research, policies, practice
75
Journal of service research : JSR
71
Cogent business & management
68
International journal of quality and service sciences
65
International journal of services and operations management
62
Total quality management & business excellence
60
International journal of quality & reliability management
59
Journal of service management
59
International journal of productivity and quality management : IJPQM
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
International journal of services, economics and management
50
Asia Pacific journal of marketing and logistics
49
Managing service quality : MSQ ; an international journal
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of services and operations management : IJSOM
46
The international journal of bank marketing : IJBM
46
Springer eBook Collection
41
Journal of service research
40
Quality management journal : QMJ
40
Journal of Services Marketing
39
Journal of Asian finance, economics and business : JAFEB
38
International journal of business information systems : IJBIS
37
Journal of strategic marketing
37
Journal of the Academy of Marketing Science
37
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of electronic marketing and retailing : IJEMR
35
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Source
All
ECONIS (ZBW)
9,758
Other ZBW resources
177
EconStor
11
BASE
4
USB Cologne (EcoSocSci)
3
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1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
3
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
4
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
5
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
6
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
7
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
8
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
9
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
10
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
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