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Relationship marketing
21,090
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20,393
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20,095
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19,424
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15,500
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15,191
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14,452
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14,114
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2,938
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2,609
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2,605
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2,586
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2,555
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2,550
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2,451
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2,447
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2,428
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2,412
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2,201
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2,025
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2,022
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1,993
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1,922
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1,917
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1,862
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Han, Heesup
102
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84
Kumar, V.
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76
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76
Svensson, Göran
64
Verhoef, Peter C.
63
Sarstedt, Marko
62
Fehr, Ernst
56
Hollebeek, Linda D.
55
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54
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54
Güth, Werner
53
Propper, Carol
53
Straume, Odd Rune
52
Guiso, Luigi
50
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49
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49
Usman, Osly
49
Aksoy, Lerzan
48
Prybutok, Victor R.
48
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45
Shahin, Arash
45
Bjørnskov, Christian
44
Grewal, Dhruv
44
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44
Prentice, Catherine
44
Palmatier, Robert W.
43
Rivkin, Steven G.
43
Falk, Armin
42
Gustafsson, Anders
41
Sutter, Matthias
41
Wong, IpKin Anthony
41
Edvardsson, Bo
40
Loureiro, Sandra Maria Correia
40
Thaichon, Park
40
Hyun, Sunghyup Sean
39
Sharma, Piyush
39
Rahman, Zillur
38
Wirtz, Jochen
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World Bank Group
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Erasmus Research Institute of Management
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American Marketing Association
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European Foundation for the Improvement of Living and Working Conditions
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5
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4
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4
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1,098
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908
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722
Industrial marketing management : the international journal for industrial and high-tech firms
561
The service industries journal
482
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Journal of Services Marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management : research, policies, practice
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293
International journal of contemporary hospitality management
285
NBER working paper series
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273
Cogent business & management
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The journal of business & industrial marketing
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European Journal of Marketing
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Journal of strategic marketing
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Services marketing quarterly
203
International Journal of Bank Marketing
201
Asia Pacific journal of marketing and logistics
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Journal of business ethics : JOBE
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Psychology & marketing
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Auditing : a journal of practice & theory
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International journal of electronic customer relationship management : IJECRM
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International journal of productivity and quality management : IJPQM
183
Journal of air transport management
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Technological forecasting & social change : an international journal
175
International journal of production economics
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Journal of economic behavior & organization : JEBO
172
CESifo working papers
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Management science : journal of the Institute for Operations Research and the Management Sciences
168
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ECONIS (ZBW)
57,324
Other ZBW resources
2,808
EconStor
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USB Cologne (EcoSocSci)
299
RePEc
130
BASE
112
USB Cologne (business full texts)
52
OLC EcoSci
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1
Customer loyalty in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier
;
Rubio, Sergio
;
Chamorro, Antonio
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
Saved in:
2
Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India
Panda, Tapan K.
- In:
Vision : the journal of business perspective
17
(
2013
)
4
,
pp. 285-292
Persistent link: https://www.econbiz.de/10010357652
Saved in:
3
Thai information technology customer loyalty perceptions : a structural equation model
Pongcharnchavalit, Surachet
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 188-202
Persistent link: https://www.econbiz.de/10011413721
Saved in:
4
Customer loyalty to service providers : examining the role of service quality, customer satisfaction and trust
Setó-Pamies, Dolors
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1257-1271
Persistent link: https://www.econbiz.de/10009687538
Saved in:
5
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
Saved in:
6
Roles of trust on rapport and satisfaction in services
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
6
,
pp. 566-578
Persistent link: https://www.econbiz.de/10010495841
Saved in:
7
Influencer review effect on customer purchase intention : an extension of TAM
Sethi, Ruhi
;
Kapoor, Deepa
- In:
International journal of e-business research : an …
17
(
2021
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012501775
Saved in:
8
Modelling satisfaction-commitment relationship in developing country context
Fatima, Johra Kayeser
;
Razzaque, Mohammad A.
;
Di …
- In:
International journal of quality & reliability management
33
(
2016
)
7
,
pp. 985-1001
Persistent link: https://www.econbiz.de/10011604036
Saved in:
9
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
10
A relationship marketing perspective on delight, its antecedents and outcomes in a banking context
Svotwa, Tendai Douglas
;
Makanyeza, Charles
; …
- In:
European business review
35
(
2023
)
3
,
pp. 306-336
Persistent link: https://www.econbiz.de/10014280577
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