//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~language:"eng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Proservice or antiservice empl...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
20,091
Dienstleistungsqualität
19,420
Unternehmensethik
14,491
Business ethics
14,414
Taiwan
11,325
Arbeitsverhalten
8,214
Work behaviour
8,167
Leistungsmotivation
8,111
Work motivation
8,085
Customer satisfaction
6,584
Kundenzufriedenheit
6,398
Consumer behaviour
5,833
Konsumentenverhalten
5,747
Wirtschaftsethik
5,707
Corporate social responsibility
5,426
Corporate Social Responsibility
5,381
Ethics
5,235
Ethik
5,152
Economic ethics
5,034
Relationship marketing
4,246
Beziehungsmarketing
4,226
Job satisfaction
4,126
Arbeitszufriedenheit
4,109
USA
4,045
United States
3,939
Theorie
3,851
Theory
3,813
Führungsstil
3,228
Leadership style
3,222
Hospitality industry
3,062
Gastgewerbe
2,845
Wirtschaftsprüfung
2,798
Financial audit
2,792
China
2,758
Organizational behaviour
2,653
Verhalten in Organisationen
2,645
Motivation
2,508
Krankenhaus
2,416
Hospital
2,410
Quality management
2,359
more ...
less ...
Online availability
All
Undetermined
22,100
Free
12,606
Type of publication
All
Article
47,390
Book / Working Paper
18,696
Journal
317
Other
5
Database
3
Type of publication (narrower categories)
All
Article in journal
40,020
Aufsatz in Zeitschrift
40,020
Aufsatz im Buch
5,095
Book section
5,095
Graue Literatur
4,280
Non-commercial literature
4,280
Working Paper
3,569
Arbeitspapier
3,375
research-article
1,372
Collection of articles of several authors
1,334
Sammelwerk
1,334
Aufsatzsammlung
857
Hochschulschrift
640
Case study
617
Fallstudie
617
Thesis
482
Konferenzschrift
445
Conference paper
320
Konferenzbeitrag
320
Amtsdruckschrift
276
Government document
276
Conference proceedings
234
Reprint
187
Lehrbuch
171
Textbook
150
Collection of articles written by one author
149
Sammlung
149
Article
139
Statistik
133
Statistics
120
case-report
111
Bibliografie enthalten
104
Bibliography included
104
conceptual-paper
104
review-article
96
Bibliographie
91
Handbook
80
Handbuch
80
Ratgeber
72
Bibliografie
71
more ...
less ...
Language
All
English
German
8,322
Undetermined
3,642
French
414
Chinese
180
Spanish
159
Italian
110
Russian
88
Polish
85
Dutch
38
Swedish
20
Czech
16
Hungarian
15
Croatian
14
Danish
10
Finnish
9
Serbian
9
Ukrainian
9
Slovak
8
Lithuanian
7
Portuguese
7
Malay (macrolanguage)
5
Norwegian
5
Romanian
5
Slovenian
5
Japanese
4
Korean
3
Modern Greek (1453-)
2
Estonian
2
Indonesian
2
Kazakh
2
Latin
2
Latvian
2
Multiple languages
2
Thai
2
Turkish
2
Vietnamese
2
Bulgarian
1
Macedonian
1
more ...
less ...
Author
All
Pies, Ingo
96
Liu, Jin-tan
78
Siciliani, Luigi
77
McAleer, Michael
75
Svensson, Göran
73
Siddiqui, Danish Ahmed
68
Bakker, Arnold B.
65
Chang, Chia-Lin
65
Freeman, R. Edward
65
Han, Heesup
64
Dur, Robert A. J.
60
Karatepe, Osman M.
58
Frey, Bruno S.
57
Propper, Carol
56
Koslowski, Peter
55
Mattila, Anna S.
54
McGee, Robert W.
53
Straume, Odd Rune
52
Usman, Osly
46
Wood, Greg
46
Hanushek, Eric Alan
45
Kaptein, Muel
45
Chen, Tain-Jy
44
Rivkin, Steven G.
44
Crane, Andrew
43
Prybutok, Victor R.
43
Chang, Hung-hao
42
Hammitt, James K.
42
Matten, Dirk
41
Falk, Armin
40
Law, Chun Hung Roberts
39
Prentice, Catherine
39
Delfgaauw, Josse
38
Zsolnai, László
38
Brekke, Kurt R.
37
De Cremer, David
37
Fehr, Ernst
37
Schive, Chi
36
Crowther, David
35
De Clercq, Dirk
35
more ...
less ...
Institution
All
National Bureau of Economic Research
292
OECD
91
Edward Elgar Publishing
68
IGI Global
56
Taiwan / Zhujichu
23
World Bank
23
Taiwan
21
Information Resources Management Association
19
Springer Fachmedien Wiesbaden
19
Organisation for Economic Co-operation and Development
17
Springer International Publishing
14
OECD / Directorate for Financial, Fiscal and Enterprise Affairs
13
World Bank Group
12
Zhonghua jing ji yan jiu yuan
12
Harvard Institute for International Development
11
Forschungsinstitut zur Zukunft der Arbeit
10
Jingji-Yanjiusuo <Taipeh>
10
William Davidson Institute <Ann Arbor, Mich.>
10
University of Western Sydney
9
De Gruyter Oldenbourg
8
Global Compact Office
8
Harvard Graduate School of Business Administration
8
IESE Business School, Universidad de Navarra
8
International Bank for Reconstruction and Development
8
Taylor and Francis.
8
Hochschulrektorenkonferenz
7
Institute of Developing Economies, Japan External Trade Organization (JETRO)
7
Institute of Southeast Asian Studies
7
Internationale Arbeitsorganisation
7
Taiwan / Jingji-Jianshe-Weiyuanhui
7
Taylor and Francis
7
World Trade Organization
7
Center for Business Ethics
6
ESRC Centre for Business Research
6
Taiwan / Board of Foreign Trade
6
Taiwan / Bureau of Energy
6
Taiwan / Overall Planning Department
6
USA / Congress / Senate / Committee on Foreign Relations
6
Ajia Keizai Kenkyūsho <Chiba>
5
Central Bank of China
5
more ...
less ...
Published in...
All
Journal of business ethics : JOBE
1,823
International journal of hospitality management
924
Journal of business research : JBR
594
International journal of contemporary hospitality management
449
The service industries journal
442
Journal of retailing and consumer services
404
Journal of business ethics : JBE
402
Tourism management : research, policies, practice
315
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
297
Working paper / National Bureau of Economic Research, Inc.
292
NBER working paper series
291
Discussion paper series / IZA
287
The international journal of human resource management
277
NBER Working Paper
254
Cogent business & management
246
The journal of services marketing
241
International Journal of Contemporary Hospitality Management
234
Journal of hospitality marketing & management
229
Zi you zhong guo zhi gong ye
222
Journal of vocational behavior
209
Journal of managerial psychology
201
Journal of business and psychology
192
Business ethics quarterly : the journal of the Society for Business Ethics
190
Journal of air transport management
186
Auditing : a journal of practice & theory
181
Journal of travel and tourism marketing
180
Applied economics
179
SpringerLink / Bücher
173
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
171
Leadership & organization development journal
165
Review of Pacific Basin financial markets and policies
158
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
154
Services marketing quarterly
151
International journal of human resource management
150
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
148
Service business
145
CESifo working papers
142
Technological forecasting & social change : an international journal
141
IZA Discussion Paper
139
Journal of Services Marketing
137
more ...
less ...
Source
All
ECONIS (ZBW)
62,888
Other ZBW resources
1,875
USB Cologne (EcoSocSci)
995
EconStor
363
RePEc
153
BASE
69
OLC EcoSci
54
USB Cologne (business full texts)
10
ArchiDok
4
more ...
less ...
Showing
1
-
10
of
66,411
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Examination of the antecedents and the outcomes of customer incivility : a case study in the Vietnamese hospitality industry
Huan Quang Ngo
;
Bang Nguyen Viet
;
Phuc Log Nguyen
- In:
International journal of business and emerging markets …
16
(
2024
)
1
,
pp. 50-70
Persistent link: https://www.econbiz.de/10015057268
Saved in:
2
Can an ethical situation be “not a question of ethics”?
Beck, Jeffrey A.
;
Lazer, William
;
Schmidgall, Raymond
- In:
Journal of hospitality marketing & management
19
(
2010
)
2
,
pp. 157-170
Persistent link: https://www.econbiz.de/10003974676
Saved in:
3
Exploring the influence of ethical climate on employee compassion in the hospitality industry
Zoghbi-Manrique-de-Lara, Pablo
;
Guerra-Baez, Rita
- In:
Journal of business ethics : JOBE
133
(
2016
)
3
,
pp. 605-617
Persistent link: https://www.econbiz.de/10011450881
Saved in:
4
A multilevel investigation of the link between ethical leadership behaviour and employees green behaviour in the hospitality industry
Wood, Bronwyn P.
;
Eid, Riyad
;
Agag, Gomaa
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012820016
Saved in:
5
Does job standardization increase organizational citizenship behavior?
Chen, Li-chan
;
Niu, Han-jen
;
Wang, Yau-de
;
Yang, Chyan
; …
- In:
Public personnel management
38
(
2009
)
3
,
pp. 39-49
Persistent link: https://www.econbiz.de/10003891661
Saved in:
6
Exploring the measurement of basic assumptions about guests and co-workers in the hospitality industry
Gjerald, Olga
;
Øgaard, Torvald
- In:
International journal of contemporary hospitality management
22
(
2010
)
6
,
pp. 887-909
Persistent link: https://www.econbiz.de/10008749353
Saved in:
7
Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Im, Angie Yeonsook
;
Cho, Seonghee
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 642-662
Persistent link: https://www.econbiz.de/10013164488
Saved in:
8
Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 808-835
Persistent link: https://www.econbiz.de/10013164503
Saved in:
9
Antecedents and effects of employees' feelings of joy on employees' innovative behaviour
Slåtten, Terje
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 93-109
Persistent link: https://www.econbiz.de/10009012258
Saved in:
10
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->