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Consumer perception of knowledge-sharing in travel-related online social networks

Bilgihan, Anil; Barreda, Albert; Okumus, Fevzi; Nusair, … - In: Tourism management : research, policies, practice 52 (2016), pp. 287-296

Persistent link: https://www.econbiz.de/10011418426

Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews

Berezina, Katerina; Bilgihan, Anil; Cobanoglu, Cihan; … - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 1-24

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An investigation on online reviews in sharing economy driven hospitality platforms : a viewpoint of trust

Cheng, Xusen; Fu, Shixuan; Sun, Jianshan; Bilgihan, Anil; … - In: Tourism management : research, policies, practice 71 (2019), pp. 366-377

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Customer loyalty : a review and future directions with a special focus on the hospitality industry

Kandampully, Jay; Zhang, Tingting Christina; Bilgihan, Anil - In: International journal of contemporary hospitality management 27 (2015) 3, pp. 379-414

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Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews

Bilgihan, Anil; Seo, Soobin; Choi, Jihee - In: Journal of hospitality marketing & management 27 (2018) 5, pp. 601-625

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Helpful or harmful? : a double-edged sword of emoticons in online review helpfulness

Huang, Guei-Hua; Chang, Chun-Tuan; Bilgihan, Anil; … - In: Tourism management : research, policies, practice 81 (2020), pp. 1-9

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Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions

Sukhu, Anupama; Choi, Hyeyoon; Bujisic, Milos; … - In: International journal of hospitality management 77 (2019), pp. 51-63

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The role of trust in creating positive word of mouth and behavioral intentions : the case of online social networks

Barreda, Albert A.; Bilgihan, Anil; Kageyama, Yoshimasa - In: Journal of relationship marketing : innovations & … 14 (2015) 1, pp. 16-36

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Marketing China to U.S. travelers through electronic word-of-mouth and destination image : taking Beijing as an example

Li, Ran; Luo, Zhenpeng; Bilgihan, Anil; Okumus, Fevzi - In: Journal of vacation marketing 27 (2021) 3, pp. 267-286

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A holistic assessment of eWOM management effectiveness with agent-based modeling

Zhang, Ye; Gao, Jie; Bilgihan, Anil; Lorenz, Melanie - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 785-827

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