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Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2004 - 4. ed., internat. ed.
Persistent link: https://www.econbiz.de/10001775518
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New service development : creating memorable experiences
Fitzsimmons, James A. (contributor) - 2000
Persistent link: https://www.econbiz.de/10004675223
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Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2001 - 3. ed.
Persistent link: https://www.econbiz.de/10004603478
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Service management
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2004 - 4. ed.
Persistent link: https://www.econbiz.de/10004779568
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Service management : Operations, strategy, information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2008 - 6. ed.
Persistent link: https://www.econbiz.de/10004894537
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Service management for competitive advantage
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 1994
Persistent link: https://www.econbiz.de/10013469173
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Service management : operations, strategy, information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J.; Bordoloi, … - 2014 - 8. ed., internat. ed.
Persistent link: https://www.econbiz.de/10013547446
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Service management for competitive advantage
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 1994
Persistent link: https://www.econbiz.de/10004180804
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Service operations management
Fitzsimmons, James A.; Sullivan, Robert S. - 1982 - 2. [print.]
Persistent link: https://www.econbiz.de/10004602493
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Service management : operations, strategy, information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2011 - Seventh Edition, International Edition
Persistent link: https://www.econbiz.de/10013469176