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~person:"Grewal, Dhruv"
~subject:"Einzelhandel"
~subject:"Konsumentenverhalten"
~subject:"Strategic management"
~subject:"Theorie"
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Einzelhandel
Konsumentenverhalten
Strategic management
Theorie
Beziehungsmarketing
27
Relationship marketing
27
Consumer behaviour
15
Retail trade
13
Customer satisfaction
4
Dienstleistungsqualität
4
Internet marketing
4
Kundenzufriedenheit
4
Lieferantenmanagement
4
Online-Marketing
4
Service quality
4
Supplier relationship management
4
B-to-B-Marketing
3
Business-to-business marketing
3
Ladengestaltung
3
Marketing management
3
Marketingmanagement
3
Meta-Analyse
3
Meta-analysis
3
Online retailing
3
Online-Handel
3
Salespeople
3
Social Web
3
Social web
3
Store design
3
Verkaufspersonal
3
Beschwerdemanagement
2
Complaint management
2
Customer service
2
Distribution channel
2
Firm performance
2
Kundenservice
2
Marketing
2
Retail
2
USA
2
United States
2
Unternehmenserfolg
2
Vertriebsweg
2
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18
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Aufsatz in Zeitschrift
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2
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2
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Collection of articles of several authors
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English
19
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Grewal, Dhruv
Bruhn, Manfred
57
Homburg, Christian
51
Han, Heesup
41
Kumar, V.
39
Huber, Frank
36
Herrmann, Andreas
35
Hollebeek, Linda D.
34
Verhoef, Peter C.
32
Bauer, Hans H.
30
Mattila, Anna S.
30
Piller, Frank T.
28
Loureiro, Sandra Maria Correia
24
Gil Saura, Irene
23
Matzler, Kurt
22
Prentice, Catherine
20
Rather, Raouf Ahmad
20
Bang, Nguyen
19
Hammerschmidt, Maik
19
Klaus, Philipp
19
Stauss, Bernd
19
Ahlert, Dieter
18
Ahn, Jiseon
18
Mittal, Vikas
18
Reichwald, Ralf
18
Swoboda, Bernhard
18
Hennig-Thurau, Thorsten
17
Khan, Imran
17
Reinartz, Werner J.
17
Schramm-Klein, Hanna
17
Usman, Osly
17
Hinterhuber, Hans H.
16
Hippner, Hajo
16
Krafft, Manfred
16
Quach, Sara
16
Wangenheim, Florian von
16
Wong, IpKin Anthony
16
Bijmolt, Tammo H. A.
15
Elhauge, Einer
15
Gustafsson, Anders
15
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Journal of retailing
8
Journal of the Academy of Marketing Science
3
Journal of business research : JBR
2
Customer relationship management in electronic markets
1
Handbook of research on customer engagement
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
MSI reports : working paper series
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ECONIS (ZBW)
19
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19
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1
Roles of retailer tactics and customer-specific factors in shopper marketing : substantive, methodological, and conceptual issues
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Nordfält, Jens
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1009-1013
Persistent link: https://www.econbiz.de/10011440069
Saved in:
2
Expressing and defining self and relationships through everyday shopping experiences
Compeau, Larry D.
;
Monroe, Kent B.
;
Grewal, Dhruv
; …
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1035-1042
Persistent link: https://www.econbiz.de/10011440075
Saved in:
3
Store manager-store performance relationship : a research note
Arnold, Todd J.
;
Grewal, Dhruv
;
Motyka, Scott
;
Kim, Namwoon
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 144-155
Persistent link: https://www.econbiz.de/10012102988
Saved in:
4
Understanding the long-term implications of retailer returns in business-to-business relationships
Beitelspacher, Lauren Skinner
;
Baker, Thomas L.
;
Rapp, Adam
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
2
,
pp. 252-272
Persistent link: https://www.econbiz.de/10011844791
Saved in:
5
Loyalty in e-tailing : a conceptual framework
Grewal, Dhruv
;
Lindsey-Mullikin, Joan
;
Munger, Jeanne
- In:
Customer relationship management in electronic markets
,
(pp. 31-49)
.
2003
Persistent link: https://www.econbiz.de/10002410888
Saved in:
6
Customer experience management in retailing : an organizing framework
Grewal, Dhruv
;
Levy, Michael
;
Kumar, V.
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10003834467
Saved in:
7
Special issue: Enhancing the retail customer experience
Grewal, Dhruv
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10003835788
Saved in:
8
Building store loyalty through service strategies
Grewal, Dhruv
;
Krishnan, Ram
;
Lindsey-Mullikin, Joan
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
4
,
pp. 341-358
Persistent link: https://www.econbiz.de/10003807755
Saved in:
9
Understanding social media effects across seller, retailer, and consumer interactions
Rapp, Adam
;
Beitelspacher, Lauren Skinner
;
Grewal, Dhruv
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 547-566
Persistent link: https://www.econbiz.de/10010126682
Saved in:
10
Do satisfied customers buy more? : Report No. 05-114
Seiders, Kathleen
;
Voss, Glenn B.
;
Grewal, Dhruv
; …
- In:
MSI reports : working paper series
(
2005
)
3
,
pp. 85-106
Persistent link: https://www.econbiz.de/10003201755
Saved in:
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