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Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era

Kim, Jinkyung Jenny; Lee, Jin-soo; Han, Heesup - In: International journal of contemporary hospitality management 35 (2023) 2, pp. 657-681

Persistent link: https://www.econbiz.de/10013546072

Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan

Tariq, Beenish; Najam, Hammad; Nik Kamariah Nik Mat; … - In: Journal of Contemporary Issues in Business and Government 26 (2020) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10012286411

Consequences of cruise line involvement : a comparison of first-time and repeat passengers

Chua, Bee-Lia; Lee, Sanghyeop; Han, Heesup - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1658-1683

Persistent link: https://www.econbiz.de/10011732274

The psychology of vacationers' hotel brand choice in a post-pandemic world

Kim, Jinkyung Jenny; Lee, Myong Jae; Han, Heesup - In: Journal of vacation marketing 29 (2023) 2, pp. 206-221

Persistent link: https://www.econbiz.de/10014246967

Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions

Han, Heesup; Yu, Jongsik; Kim, Wansoo - In: Journal of travel and tourism marketing 36 (2019) 3, pp. 371-383

Persistent link: https://www.econbiz.de/10012179410

Role of Perceived Fit with Hotels’ Green Practices in the Formation of Customer Loyalty : Impact of Environmental Concerns

Sunny, Ham - 2014

With the increasing concern for ecological issues among hotel customers, this study pursues an investigation of customers' perceptions of hotels' core business in association with green practices and the resulting purchase-related loyalty (i.e. intentions to visit, accept price premiums, and...

Persistent link: https://www.econbiz.de/10013049861

Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty

Suh, Myoungsun; Moon, Hyoungeun; Han, Heesup; Ham, Sunny - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 727-753

Persistent link: https://www.econbiz.de/10011433684

A study of brand prestige in the casino industry : the moderating role of customer involvement

Han, Heesup; Lee, JungHoon; Hwang, Jinsoo - In: Tourism and hospitality research : the surrey quarterly … 18 (2018) 1, pp. 96-106

Persistent link: https://www.econbiz.de/10011846778

Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops

Song, Hak-jun; Wang, JunHui; Han, Heesup - In: International journal of hospitality management 79 (2019), pp. 50-59

Persistent link: https://www.econbiz.de/10012012968

Airport shopping : an emerging non-aviation business : triggers of traveler loyalty

Han, Heesup; Yu, Jongsik; Kim, Wansoo - In: Journal of travel and tourism marketing 35 (2018) 7, pp. 835-845

Persistent link: https://www.econbiz.de/10011941756

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