//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"He, Zhen"
~person:"Torres, Edwin N."
~subject:"Customer satisfaction"
~subject:"Customer service"
~subject:"Manufacturing industries"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The impact of quality manageme...
Similar by subject
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Customer service
Manufacturing industries
Quality management
22
Qualitätsmanagement
20
Dienstleistungsqualität
12
Service quality
12
Kundenzufriedenheit
10
Hotel industry
9
Hotellerie
9
Hotels
8
Consumer behaviour
6
Konsumentenverhalten
6
Beziehungsmarketing
5
Hospital
5
Industrie
5
Innovation
5
Krankenhaus
5
Relationship marketing
5
quality management
5
Corporate culture
4
Nigeria
4
Product quality
4
Produktqualität
4
Unternehmenskultur
4
Customer delight
3
Lieferkette
3
Measurement
3
Messung
3
Restaurants
3
Supply chain
3
organizational culture
3
Arbeitskräfte
2
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Business process management
2
China
2
Consumer generated feedback
2
Einzelhandel
2
Extrinsic
2
more ...
less ...
Online availability
All
Undetermined
11
Free
1
Type of publication
All
Article
17
Type of publication (narrower categories)
All
Article in journal
15
Aufsatz in Zeitschrift
15
conceptual-paper
1
research-article
1
Language
All
English
17
Author
All
He, Zhen
Torres, Edwin N.
Han, Heesup
28
Antony, Jiju
24
Ahuja, Inderpreet Singh
19
Wagner, Joachim
17
Broadberry, Stephen N.
12
Devadasan, S. R.
12
Garza-Reyes, Jose Arturo
12
Shahin, Arash
12
Margo, Robert A.
11
Chiarini, Andrea
10
Singh, Kanwarpreet
10
Ark, Bart van
9
Houseman, Susan N.
9
Atack, Jeremy
8
Carlsson, Mikael
8
Crafts, Nicholas
8
Fredendall, Lawrence D.
8
Harwinder Singh
8
Kumar, Vikas
8
Lee, Jin-soo
8
Rodrik, Dani
8
So, Kevin Kam Fung
8
Timmer, Marcel
8
Ahuja, I. P. S.
7
Baldwin, John R.
7
Fryges, Helmut
7
Ganau, Roberto
7
Hyun, Sunghyup Sean
7
Ilmakunnas, Pekka
7
Jagdeep Singh
7
Kim, Jinkyung Jenny
7
Miao, Li
7
Ojha, Ravindra
7
Prentice, Catherine
7
Sparks, Beverley
7
Cudney, Elizabeth A.
6
Fu, Xiaoxiao
6
Gupta, Ajay
6
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Quality management journal : QMJ
2
Tourism review : the official journal of the AIEST
2
African journal of science, technology, innovation and development : AJSTID
1
International Journal of Contemporary Hospitality Management
1
International journal of production research
1
International transactions in operational research : a journal of the International Federation of Operational Research Societies
1
Journal of management science and engineering
1
Total quality management & business excellence
1
Tourism Review
1
more ...
less ...
Source
All
ECONIS (ZBW)
15
Other ZBW resources
2
Showing
1
-
10
of
17
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Deconstructing service
quality
and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
2
Customer and employee incivility and its causal effects in the hospitality industry
Torres, Edwin N.
;
Van Niekerk, Mathilda
;
Orlowski, Marissa
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 48-66
Persistent link: https://www.econbiz.de/10011669662
Saved in:
3
An integrated approach for evaluating
hospital
service
quality
with linguistic preferences
Li, Xiaobing
;
He, Zhen
- In:
International journal of production research
59
(
2021
)
6
,
pp. 1776-1790
Persistent link: https://www.econbiz.de/10012501183
Saved in:
4
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
5
One experience and multiple reviews : the case of upscale US
hotels
Torres, Edwin N.
;
Adler, Howard
;
Lehto, Xinran Y.
; …
- In:
Tourism review : the official journal of the AIEST
68
(
2013
)
3
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010197675
Saved in:
6
Are there gender differences in what drives customer delight?
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
Tourism review : the official journal of the AIEST
69
(
2014
)
4
,
pp. 297-309
Persistent link: https://www.econbiz.de/10010479544
Saved in:
7
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
8
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
9
From customer satisfaction to customer delight : creating a new standard of service for the hotel industry
Torres, Edwin N.
;
Kline, Sheryl
- In:
International journal of contemporary hospitality management
25
(
2013
)
5
,
pp. 642-659
Persistent link: https://www.econbiz.de/10009774270
Saved in:
10
Effect of organizational culture and
quality
management on innovation among Nigerian manufacturing companies : the mediating role of dynamic capabilities
Shuaib, Kabir Musa
;
He, Zhen
;
Song, Lisha
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012650363
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->