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Analysis of e-service quality...
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Dienstleistungsqualität
32
Service quality
32
Customer satisfaction
23
Kundenzufriedenheit
23
Beziehungsmarketing
20
Relationship marketing
20
Consumer behaviour
17
Gambling
17
Glücksspiel
17
Konsumentenverhalten
17
Intelligence
6
Intelligenz
6
Customer loyalty
5
Macau
5
Southeast Asia
5
Südostasien
5
Artificial intelligence
4
Casinos
4
Customer engagement
4
Customer service
4
Emotion
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Emotional intelligence
4
Kundenservice
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Künstliche Intelligenz
4
Airline
3
Brand image
3
Brand management
3
Casino
3
Customer retention
3
Fluggesellschaft
3
Kundenbindung
3
Markenführung
3
Markenimage
3
Quality management
3
Qualitätsmanagement
3
Services marketing
3
customer loyalty
3
Arbeitskräfte
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Arbeitszufriedenheit
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Casino service quality
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Prentice, Catherine
Zopounidis, Constantin
79
Siciliani, Luigi
76
Figueira, José Rui
69
Greco, Salvatore
68
Propper, Carol
53
Straume, Odd Rune
52
Zavadskas, Edmundas Kazimieras
50
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Prybutok, Victor R.
45
Ishizaka, Alessio
43
Rivkin, Steven G.
43
Doumpos, Michael
42
Han, Heesup
42
Nijkamp, Peter
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Shahin, Arash
36
Gravelle, Hugh
35
Ehrgott, Matthias
34
Kadziński, Miłosz
34
Liao, Huchang
34
Słowiński, Roman
34
Mahapatra, Siba Sankar
33
Xu, Zeshui
32
Miettinen, Kaisa
31
Almeida, Adiel Teixeira de
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Saaty, Thomas L.
29
Wallenius, Jyrki
29
Corrente, Salvatore
28
Ferreira, Fernando Alberto Freitas
28
Hanushek, Eric A.
28
Staiger, Douglas
28
Tavana, Madjid
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
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Journal of retailing and consumer services
11
International journal of hospitality management
5
Journal of business research : JBR
3
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Psychology & marketing
2
Services marketing quarterly
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
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Journal of vacation marketing
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The journal of business & industrial marketing
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ECONIS (ZBW)
32
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1
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
2
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
3
Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan
;
Perényi, Áron
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
Saved in:
4
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
5
The role of airport service quality in airport and destination choice
Prentice, Catherine
;
Kadan, Mariam
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 40-48
Persistent link: https://www.econbiz.de/10011995440
Saved in:
6
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
7
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
Saved in:
8
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
9
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
10
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
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