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~person:"Sharma, Piyush"
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Consumer behaviour
46
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46
Dienstleistungsqualität
21
Service quality
21
Customer satisfaction
20
Kundenzufriedenheit
20
Cross-cultural management
9
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Sharma, Piyush
Han, Heesup
129
Bauer, Hans H.
117
Belk, Russell W.
113
Mattila, Anna S.
112
Huber, Frank
102
Grunert, Klaus G.
101
Wiedmann, Klaus-Peter
98
Homburg, Christian
95
Herrmann, Andreas
88
Phau, Ian
88
Kollmann, Tobias
86
Lusk, Jayson L.
85
Usman, Osly
84
Heinemann, Gerrit
83
Dwivedi, Yogesh Kumar
80
Sheth, Jagdish N.
80
Gierl, Heribert
79
Grewal, Dhruv
79
Khare, Arpita
77
Foxall, Gordon R.
73
Loureiro, Sandra Maria Correia
72
Walsh, Gianfranco
71
Verhoef, Peter C.
70
Bagozzi, Richard P.
69
Spiller, Achim
69
Septianto, Felix
67
Wirtz, Bernd W.
67
Nayga, Rodolfo M.
66
Agarwal, Sumit
65
Jang, Soocheong
65
Stavins, Joanna
65
Swoboda, Bernhard
65
Wansink, Brian
63
Paul, Justin
62
Laroche, Michel
61
Rajagopal
61
Janssen, Maarten C. W.
60
Peitz, Martin
59
Spann, Martin
59
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The journal of services marketing
11
Journal of business research : JBR
8
Marketing intelligence & planning
5
European journal of marketing : EJM
4
Journal of retailing and consumer services
4
Journal of international consumer marketing
3
Journal of marketing management : MM
3
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of service management
2
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
Branding and sustainable competitive advantage : building virtual presence
1
Contemporary research in e-branding
1
Handbook of research on Asian business
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of euromarketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of service theory and practice : JSTP
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Journal of the Academy of Marketing Science
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Palgrave pivot
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ECONIS (ZBW)
59
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1
Tourist shoppers' evaluation of retail service : a study of cross-border versus international outshoppers
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
3
,
pp. 392-419
Persistent link: https://www.econbiz.de/10011900482
Saved in:
2
Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of international consumer marketing
24
(
2012
)
1/2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
Saved in:
3
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
4
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
5
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
6
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
7
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
8
Impact of store environment on impulse buying behavior
Mohan, Geetha
;
Sivakumaran, Bharadhwaj
;
Sharma, Piyush
- In:
European journal of marketing : EJM
47
(
2013
)
10
,
pp. 1711-1732
Persistent link: https://www.econbiz.de/10010201718
Saved in:
9
Understanding consumer reactions to offshore outsourcing of customer services
Sharma, Piyush
;
Mathur, Rajiv
;
Dhawan, Abhinav
- In:
Contemporary research in e-branding
,
(pp. 228-240)
.
2009
Persistent link: https://www.econbiz.de/10003778220
Saved in:
10
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
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