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~person:"Sharma, Piyush"
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Consumer anger: a label in sea...
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Consumer behaviour
48
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Customer satisfaction
26
Service quality
26
Dienstleistungsqualität
21
Kundenzufriedenheit
20
Cross-cultural management
9
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Sharma, Piyush
Han, Heesup
141
Mattila, Anna S.
130
Belk, Russell W.
115
Huber, Frank
109
Phau, Ian
108
Bauer, Hans H.
106
Homburg, Christian
106
Grunert, Klaus G.
102
Bruhn, Manfred
101
Usman, Osly
92
Herrmann, Andreas
90
Wiedmann, Klaus-Peter
88
Lusk, Jayson L.
85
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83
Foxall, Gordon R.
83
Grewal, Dhruv
83
Gierl, Heribert
82
Khare, Arpita
81
Walsh, Gianfranco
80
Sheth, Jagdish N.
78
Dwivedi, Yogesh Kumar
77
Loureiro, Sandra Maria Correia
77
Siciliani, Luigi
76
Laroche, Michel
75
Nayga, Rodolfo M.
72
Septianto, Felix
72
Spiller, Achim
69
Agarwal, Sumit
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Jang, Soocheong
67
Verhoef, Peter C.
67
Stavins, Joanna
66
Mittal, Vikas
65
Paul, Justin
65
Wansink, Brian
65
Ashkanasy, Neal M.
62
Bruwer, Johan
62
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59
Pelsmacker, Patrick de
59
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The journal of services marketing
11
Journal of Services Marketing
8
Journal of business research : JBR
8
Journal of retailing and consumer services
5
Marketing intelligence & planning
5
European journal of marketing : EJM
4
Journal of international consumer marketing
3
Journal of marketing management : MM
3
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
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2
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2
A Research Agenda for Service Marketing
1
Branding and sustainable competitive advantage : building virtual presence
1
Contemporary research in e-branding
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Handbook of research on Asian business
1
International journal of pharmaceutical and healthcare marketing : IJPHM
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Journal of advertising : official publication of the American Academy of Advertising
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Journal of business ethics : JBE
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Journal of euromarketing
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of service theory and practice : JSTP
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ECONIS (ZBW)
61
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Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
2
Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of international consumer marketing
24
(
2012
)
1/2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
Saved in:
3
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
4
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
5
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
6
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
7
Tourist shoppers' evaluation of retail service : a study of cross-border versus international outshoppers
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
3
,
pp. 392-419
Persistent link: https://www.econbiz.de/10011900482
Saved in:
8
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
9
Complainers versus non-complainers: a multi-national investigation of individual and situational influences on customer complaint behaviour
Sharma, Piyush
;
Marshall, Roger
;
Reday, Peter Alan
;
Na, …
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10003979657
Saved in:
10
Intercultural service encounters (ICSE): an extended framework and empirical validation
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 521-534
Persistent link: https://www.econbiz.de/10009672293
Saved in:
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