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Customer satisfaction
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Wong, IpKin Anthony
Maennig, Wolfgang
160
Bruhn, Manfred
155
Homburg, Christian
147
Han, Heesup
118
Kumar, V.
96
Matheson, Victor
90
Lang, Markus
85
Mattila, Anna S.
82
Huber, Frank
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Brida, Juan Gabriel
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Siciliani, Luigi
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Feddersen, Arne
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Law, Chun Hung Roberts
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Verhoef, Peter C.
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Stauss, Bernd
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Karatepe, Osman M.
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Gil Saura, Irene
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Herrmann, Andreas
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Franck, Egon
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Mittal, Vikas
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Nijkamp, Peter
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Humphreys, Brad R.
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Propper, Carol
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Straume, Odd Rune
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Hollebeek, Linda D.
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Svensson, Göran
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Hanushek, Eric Alan
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International journal of hospitality management
12
International journal of contemporary hospitality management
6
Tourism management : research, policies, practice
6
Journal of travel and tourism marketing
5
Journal of business research : JBR
3
Journal of vacation marketing
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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The journal of services marketing
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Asia Pacific journal of marketing and logistics
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Marketing intelligence & planning
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ECONIS (ZBW)
45
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1
Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony
- In:
International journal of hospitality management
32
(
2013
),
pp. 91-101
Persistent link: https://www.econbiz.de/10009717665
Saved in:
2
A quarantined lodging stay : the buffering effect of service quality
Wong, IpKin Anthony
;
Yang, Fiona X.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012389106
Saved in:
3
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
4
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
5
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
6
A multilevel investigation of the role of retail stores in cross-border shopping
Wong, IpKin Anthony
;
Lam, Iok Keng Veronica
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 837-853
Persistent link: https://www.econbiz.de/10011517477
Saved in:
7
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
8
A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun
;
Wong, IpKin Anthony
;
Kim, Seongseop
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
Saved in:
9
The effect of event supportive service environment and authenticity in the quality-value-satisfaction framework
Wong, IpKin Anthony
;
Ji, Mingjie
;
Liu, Matthew Tingchi
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
4
,
pp. 563-586
Persistent link: https://www.econbiz.de/10011912254
Saved in:
10
Destination services and travel experience in the gaming Mecca : the moderating role of gambling as a travel purpose among Chinese tourists
Wong, IpKin Anthony
;
Li, Xiangping
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 80-99
Persistent link: https://www.econbiz.de/10011312596
Saved in:
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